• Participates in the selection process and onboarding of new associates within the department, including coordination with the training team as needed.
• Measures staff performance, quality, and productivity and gives timely feedback to team members and leadership. Evaluates the performance of patient accounts staff and processes other personnel actions.
• Acts as intermediary with Admitting, Outpatient Services, Clinics, Medical Records and other areas within the Hospitals to expedite claims processing and to trouble-shoot any problems that interfere with claims processing. Continually seeks improvement and strives to enhance and streamline operations.
• Develops and maintains management reports pertaining to functional area for patient accounts; including but not limited to collection/follow-up, billing, credit balances, cash posting, customer service, etc.
• Prepares patient accounts production reports and feedback reports identifying areas causing problems in the revenue or with patient experience. Prepares and analyzes other reports as requested to support other revenue cycle management initiatives.
• Develops, implements, documents and maintains unit work procedures and standard work to keep area running efficiently. Assists in the design, building and validation of business process workflows to improve system functionality. Works in accordance with directors of the revenue cycle in the creation of new policies and procedures of everyday hospital operations.
• Creates a positive working environment that is respectful and pleasant to all team members. Leads and participates in employee engagement activities. Supports and follows Labor Relations administrative policies.
• Attends seminars, serves on committees that are hospital-based and industry-based, as related to area of responsibility. Stays abreast of all pertinent regulatory and compliance rules and regulations.

• High School diploma required
• Minimum 3 years of prior experience in revenue cycle operations required
• Demonstrated knowledge of:
• Hospital billing and reimbursement
• Third-party contracts
• Hospital revenue cycle and compliant coding/billing practices
• Familiarity with CMS regulations and guidelines
• Epic or Soarian Financial applications experience required
• Work requires a high level of problem solving skills.
• Must be able to independently handle multiple projects simultaneously and efficiently
• Should be a self-starter with ability to work independently and appropriately assess when to escalate issues.
• Must be able to handle multiple tasks simultaneously.
• Must be able to successfully complete additional job related training when offered.

• Associate’s or Bachelor’s degree in Business, Healthcare, Finance or Accounting, or applicable area
• Prior experience as a trainer, team lead, or supervisor

• Job Type/FTE: Full Time (1.0) ; 8-hour shifts
• Shift: Days Monday-Friday (8am-4pm)
• Unit/Department: REV CYCLE SPECIALTY
• CBA Code: Non-Union

For nearly a century Ingalls Memorial has pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improving the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine Ingalls Memorial is for you. Here at Ingalls, we’re doing work that really matters. Join us!

UChicago Medicine Ingalls is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.