Summary of Position: Performs floor rounding and conducts face-to-face patient meal preference interviews while input there data into Healthtouch system software. Performs office tasks that ensure the accurate and timely service of meals to patients. Both of these tasks include verification of diet orders, individualization of patient information and preferences, menu and tray ticket processing, distribution of production sheets and compiling daily record-keeping forms. Efficiently uses the menu management computer system to enter patient data, modify diets to meet patient needs and preferences and print off tray tickets and reports. Professionally communicates with all customer groups, including, but not limited to, Clinical Nutrition team, Food and Nutrition Representatives, Kitchen Supervisors, Management, Nursing, patients and family/caregivers. Lastly, Ambassadors will be the point of contact for patient needs and immediate meal changes as well as floor stock inventory and par level restock.

Primary Job Responsibilities:

• Works effectively as part of the Ambassador team to provide quality meal options within their special dietary consideration guidelines during Face-to-Face patient interviews.
• Serves as department liaison, is the last person to check for tray accuracy prior to meal service; uses Diet Order Sheet to verify diet and status (NPO); consults with nursing when discrepancies are indicated.
• Monitors floor stock per PAR levels established on units assigned; fills orders, logs refrigerator temperatures and maintains sanitary conditions of refrigerators and freezers; discards outdated and unauthorized items.
• Processes patient diet changes and menu selections accurately, courteously and efficiently during interview. Assists patients with meal selections; adhering to dietary restrictions and communicating appropriate alternatives when unable to meet patient needs with standard menu.
• Accurately and courteously delivers and prepares meals/snacks using patient identifiers, ensures that the correct temperatures are maintained throughout process.
• Identifies and reports patients that do not consume between-meal snacks and/or oral supplements

Qualifications: High School diploma or GED preferred. Formal training/education and previous work experience with diets, preferred. Previous Customer Service experience/training in a high-stress atmosphere preferred. Understanding of kitchen jobs essential, training on pertinent kitchen positions required.