Job description

Job Summary

The Michigan Medicine Capacity Operations and Real-time Engagement Center (M2C2) is the hub for inpatient operations related to system capacity management in addition to monitoring of key patient quality and safety metrics. The Clinical Expediter plays a pivotal role in the center to remove barriers to inpatient progression through their expected length of stay, to improve patient access and to enhance quality of care using clinical expertise, leadership, situational and organizational awareness, and critical thinking skills. The Clinical Expediter works with other healthcare providers and patients in a respectful, collaborative, and supportive manner to achieve patient flow and safety priorities.
Mission Statement

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society.
Responsibilities*

The Clinical Expediter will:
Recognize and triage alerts and incorporate situational awareness using electronic health record (e.g., Epic); specialized tiles, dashboards, and monitors in the center; and other clinical resources
Promote proactive inpatient care progression and escalate tasks that could impact care or discharge timeline by expediting, prioritizing, mediating, and resolving clinical issues
Remove barriers to patient care progression through the planned length of stay (LOS)
Manage deviations from patient care paths using standard operating procedures and applying clinical expertise
Resolve patient care bottlenecks, variation in service standards, optimize prioritization with support services, and a variety of clinical departments; enhance and improve communication and coordination of care within multidisciplinary teams
Provide leadership and collaboration with M2C2 colleagues, providers, and nursing leaders to address relevant clinical and discharge issues
Optimize use of offsite inpatient sites of care, ambulatory, and home-based care settings to improve capacity through the management of alerts identifying patient candidates for these sites
Collaborate with M2C2 operations and acute care leadership to identify and to participate in executing continuous process improvement strategies to reduce LOS delay trends, support quality initiatives, and enhance patient quality measures and safety
Skills You Have

MS Office (Outlook, Word, Excel, PPT, etc.)
Demonstrated experience with the electronic health record
Ability to develop effective relationships with range of stakeholders and use influence to resolve issues
Strong critical thinking skills
Experience in risk management and root cause analysis
Excellent written and verbal communication skills
Required Qualifications*

Education: Bachelor’s degree in a health-related field such as Nursing, Social Work, respiratory therapy, etc.
Experience: Four or more years of clinical experience in an acute-care facility, preferably in inpatient care, with the most recent assignment within the past three years
Current fluency with entering patient care data and abstracting data from an electronic health record (e.g., Epic)
Ability to develop effective relationship with a range of stakeholders including clinical department leaders and staff
Desired Qualifications*

Experience in patient flow, such as within capacity management
Training in performance improvement
Background in data interpretation
Additional Information

The position will report to the Administrative Manager Senior within the Office of Capacity Management.
Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
Vaccination Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response .

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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