Functions as a liaison between the patient/family and CentraState Healthcare System by addressing issues and concerns raised by the patient and/or family to improve patient satisfaction.

• Acts as liaison between patient and/or family members and appropriate staff (including physicians).
• Establishes and maintains a good working rapport with clinicians throughout the System.
• Checks in with all new admissions to welcome and offer support should it be needed.
• Provides emotional support to patients and anxious family members.
• Assists and coordinates the investigation of patient complaints and refers to appropriate department.
• Utilizes RL Solutions to log and track complaints as required by NJDOH regulations.
• Ensures reimbursement to resident or resident representative for missing or damaged items for we are responsible.
• Tracks complaints, missing and damaged items and presents report monthly for Quality Assurance Performance Improvement (QAPI) meeting.
• Performs formal documentation protocol for all patient concerns and follow-up.
• Keeps Administrator informed of all complaints, losses, etc. on an on-going basis.

• Bachelor’s Degree or an equivalent combination of education and experience required.
• Previous experience in healthcare preferred.
• Strong customer service skills.

• Highly competitive compensation
• Excellent benefits package and rewards program
• 403(b) retirement plan with company match
• 401(a) retirement plan with employer contribution
• Life Insurance
• Tuition Reimbursement Program
• Profit Sharing Program
• Growth Opportunity and Workforce Development Initiatives
• Continuing Education / Onsite Training
• A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
• Concierge Services with Work & Family Benefits
• Magnet recognized healthcare facility