Job description

Illinois Dermatology Institute is seeking an experienced Patient Representative for our Skokie office. This is a hands-on position and requires a highly self-directed, proven problem-solver with excellent leadership experience and great communication skills.

The successful candidate will be strong, positive, forward thinking, and innovative with the drive to lead continuous improvement strategies to the highest standards of productivity and patient service.

PRIMARY RESPONSIBILITIES

Description includes but is not limited to the items below:

Scheduling for multiple locations

Handle inbound and outbound multi-line customer care calls.

Review and update patient demographics and insurance

Insurance verification and referral coordination

Make outbound recalls to former patients to re-establish patient care.

Prior Authorization

Medical Record Requests

Route calls to the appropriate department

Accurate documentation in patient's EM.

Process and/or distribute faxes

Essential Skills and Abilities:

· Teamwork/Cooperation

· Excellent customer service and communication skills

· Empathetic and attentive to patients needs and concerns

· Able to manage multiple tasks accurately and simultaneously

· Highly motivated and organized.

· Attentive to detail

· Computer Experience

· Critical Thinking/Problem Solving

· Leadership and Interpersonal Skills

· Adaptability/Flexibility

Dermatology or Plastics experience preferred

This is a full-time position. We offer competitive pay, medical, dental and life ins, PTO, paid certification, scrub allowance, staff treatments (facials, Botox, fillers and lasers) and many more perks! If you meet the requirements and are interested in learning more about this role, and our organization, to be considered, please attach resume.

Our Company provides equal employment opportunities to all applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.