Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN

Shift Days

Location: Remote - preferred to live in the area

The role you’ll contribute: The Patient Resource Team, often the first contact a caller has with AdventHealth Hendersonville, provides a warm, friendly and professional greeting from a Patient Resource Representative. Patience, empathy, compassion and helpfulness are the hallmarks of our team. Callers depend on the excellent, personalized customer service they receive every day, one call at a time.

The value you’ll bring to the team

• Answer high volume of inbound calls;
  • Answer on average 80-130 calls per day;
• Provide excellent customer service to each caller;
  • Answer calls politely, professionally & efficiently;
  • Demonstrate excellent listening skills, patience, empathy and compassion;
  • Maintain a calm demeanor while handling stressful interactions;
  • Troubleshoot caller’s problems and concerns;
• Access a variety of resources for accurate, complete and appropriate management of calls;
  • Demonstrate flexibility and organization;
  • Navigate a variety of computer-based resources with ease & competence;
• Assist callers and patients with a variety of needs including:
  • Selecting a new provider, scheduling new patient appointment, & preparing patient for first appointment;
  • Scheduling new and established patient appointments;
  • Assisting patients with patient portal access;
  • Communicating prescription refill requests and other messages to clinic staff;
• Demonstrate excellent teamwork and communication skills:
  • To help the Patient Resource Team reach and maintain team goals;
  • Develop an excellent working relationship with departments, clinic, and medical staff, to facilitate patient communication and care;
  • Follow all communication protocols;
• Maintain a strong working knowledge of all computer systems and communication tools associated with the performance of the job including:
  • Computer applications, EMR, communications tools;
  • Phone system and telephony applications;
  • Demonstrate ability to manage multiple computer-based resources and applications, moving easily from one to another to complete tasks;
  
  

The expertise and experiences you’ll need to succeed:

• High school graduate or equivalent required;
• Medical training preferred;
• One-year + medical office experience preferred;