Job description

ST. THOMAS COMMUNITY HEALTH CENTERPATIENT SERVICE ASSOCIATE/ FRONT DESK JOB DESCRIPTION Provides personalized and service oriented assistance for patients/customers under the supervision of Operations Manager and Team Leader. The Patient Service Associate implements all aspects of the clerical side of health care delivery to patients/customers. Maintain a positive work relationship with all staff members for the good of the patient/customer and institution.

The employee should demonstrate the ability to provide care and service with individuals of all age groups. Demonstrates actions consistent with St. Thomas Community Health Center ’s Service Principles as duties are performed on a daily basis.MINIMUM QUALIFICATIONS: Education, Experience & Training: High School diploma or equivalent.2 years Front Desk Customer Service Experience Preferred.Other Qualifications: Maintain confidentiality in matters related to co-workers and patients. Adhere to Professionalism with dress code/manners CPR Healthcare Provider certification.Mandatory: Personable (for meeting/greeting patients/customers)Computer literacy (Mainframe or PC)Phone etiquette - handle heavy volume multi-lineSpelling/grammar aptitudeGood written/verbal communication skillsSet priorities/follow directionsAdjust to various demandsPreferred: Minimum typing speed 35 wpmEffective Communication SkillsCooperative SkillsAbility to work under pressureOrganizational AbilityTime ManagementProblem-Solving SkillsTeam Work VI.

This job description is a summary of the primary duties and responsibilities of the position. It is not intended to be a comprehensive listing of all duties and responsibilities. Contents are subject to change at management’s discretion.

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