Join Cleveland Clinic's Akron General Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Through providing the communities in and around Summit County with top-quality patient care, Akron General earned the No. 1 hospital ranking in Akron and the No. 7 hospital ranking in Ohio, according to the U.S. News & World Report. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Service Specialist at Akron General’s Health and Wellness Center in Bath, you will provide comprehensive, proactive and “Patient First” customer service to our patients and visitors through the entirety of their visit in the Primary Care department. You will manage a wide variety of patient requests including appointment scheduling, patient registration, wayfinding and other general questions. It’s vital that you make positive first impressions on patients and visitors, ensure stellar and efficient patient experiences, reduce financial loss and ensure compliance.

The ideal future caregiver is someone who:

• Puts patients first.
• Demonstrates a strong work ethic and communication skills.
• Is a team player.
• Effectively multi-tasks while paying attention to details and staying organized.
• Is compassionate, friendly and eager to learn.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

• Verifies patient demographic and billing information while scheduling appointments and obtaining referral information.
• Answers the telephone promptly and courteously, screens calls, takes messages, provides information, and follows up on patient issues in a timely manner.
• Determines patient needs and concerns regarding medical problems, appointments, tests and medications.
• Coordinates appointments and meetings for physicians.
• Acts as a liaison and processes forms for outside agencies such as drug companies, hospitals, nursing services and pharmacies.
• Updates the electronic medical record according to EPIC guidelines. Scans lab, test and procedure results into EPIC as directed.
• Schedules patient appointments, diagnostic testing and procedures ordered by the physician.
• Insures that appropriate referrals and precertifications/authorizations are obtained and entered correctly into the EMR.
• Coordinates patient care activities relating to hospital admissions. Coordinates physician surgery and/or procedure scheduling at hospitals and ambulatory centers.
• Under the supervision of the physician, communicates with patients and pharmacies over the telephone regarding medications.
• Collects copays and account balances and accurately enters these into the practice management software (CORE). Balances (CORE) daily.
• Works with physician, receptionist, coding coordinator, and/or billing department to resolve patient inquiries and billing and/or coding questions.
• Reviews EPIC work queues daily and processes changes/corrections as required.
• Sorts and delivers mail, medical records, and other correspondence as needed.
• Follows system and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.
• Other duties as assigned

Education:

• High school graduate or the equivalent. Completion of Medical Assistant training or equivalent combination of relevant experience and education.

Certifications:

• Medical Assistant certification preferred but not required.

Complexity of Work:

• Excellent written verbal and telephone communication skills.
• Competent with computer software including practice management systems and windows applications.

Work Experience:

• Medical terminology and one year work experience in medical office setting preferred.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required