Job description

Patient Services Representative

Potential Temp-To-Hire

M-F 8:30 AM - 5PM

The main responsibility of a patient services professional is to provide excellent customer service and support to patients and their families throughout their healthcare experience. The specific duties and responsibilities of a patient services job may vary depending on the employer, but some common tasks include:

Patient Registration: Greeting patients, collecting and verifying their personal and insurance information, and registering them in the healthcare facility's system.

Appointment Scheduling: Managing appointments, scheduling patient visits, and coordinating with healthcare providers and other staff to ensure smooth patient flow.

Patient Communication: Responding to patient inquiries, providing information about services, procedures, and billing, and addressing any concerns or complaints.

Billing and Insurance: Processing patient payments, explaining billing and insurance policies, and assisting with insurance claims and authorizations.

Patient Support: Providing emotional support to patients and their families, addressing their needs, and facilitating communication between patients and healthcare providers.

Records Management: Maintaining and updating patient records, ensuring confidentiality and compliance with privacy regulations.

Patient Education: Providing basic health information to patients, explaining medical procedures and instructions, and assisting with patient education materials.

Multitasking and Administrative Support: Managing multiple tasks simultaneously, such as answering phone calls, handling administrative duties, and performing general clerical tasks.

Problem-solving: Resolving patient complaints, addressing issues related to appointments, billing, and insurance, and escalating complex problems to appropriate personnel.

Team Collaboration: Collaborating with other healthcare professionals, including physicians, nurses, and administrative staff, to ensure efficient and effective patient care.

Overall, a patient services job requires excellent communication skills, empathy, patience, and attention to detail. It involves working closely with patients, their families, and healthcare providers to ensure a positive patient experience and efficient operations within the healthcare facility. Each employer may have specific requirements and job expectations for their patient services professionals, so it's important to review and understand the job description provided by the employer for accurate information. Additionally, certain certifications or qualifications may be required depending on the specific healthcare setting or employer.

1126529

#INDINT

Job Type: Contract

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Healthcare setting:

• Hospital

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Seattle, WA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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