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Patient Services Specialist (Internal Medicine)

Position Description

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID

33494BR

Work Location

El Paso

Org Level 1

Texas Tech Unv Hlth Sci Ctr El Paso

Campus

HSC - El Paso

Department

Internal Medicine Elp Genl

Major/Essential Functions

Greets patients and visitors in a professional, respectful, and courteous manner
Systematically arrives patients
Updates demographic and information on Centricity Business
Collects for procedures, copays, and outstanding balances and ensures funds are deposited error free on a daily basis
Checks Phreesia on a daily basis for demographics and appointment alerts
Open visit note per department protocol
Maintains provider schedules with approved updates and changes
Schedules/cancels patient appointments
Ensures Consent to Treatment and other pertinent forms are properly completed and scanned to the patient's EMR chart
Creates phone notes per patient's request, schedule appointments, print lab orders for patients, scans received forms and referrals, provides documentations to be picked up by patients, and provides directions to patients
Calls patients to confirm appointments for the following day
Calls patients that did not show up to the appointment and reschedules appointment
Documents action in EMR
Generates no-show letters when unable to reach patient by phone
Works on bump list to ensure that all patients get rescheduled
Notifies patients of their new appointment
Sends letter with appointment after three documented phone attempts
Verifies insurance coverage with various health plans as needed
Ensures that provider is in-network with health plan
Sends patient's duplicate accounts to duplicate portal for review
Other duties assigned by supervisor

Required Qualifications

A High School diploma or GED
1-year Customer Service, office, or related experience
Additional education may substitute for the experience requirement

Preferred Qualifications

Bilingual preferred (English/Spanish)
Great customer service and multi-tasking skills
Insurance verification and pre-authorization experience is preferred
2-3 years of experience in medical office/terminology

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

Compensation is commensurate upon the qualifications

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Travel Required

Up to 25%

Shift

Day

Grant Funded?

No

Job Group

Information and Records Clerks

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Navy Enlisted Classification Code

YN, HM

Job Expires

05/19/2023

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