Summary

Acts as the liaison between contract labor and valued clients. Performs routine quality assurance duties at the facilities and grounds that are managed by the Public Building Authority (PBA) by performing the following duties.

Essential Duties and Responsibilities

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Some job duties will only be performed in designated areas while others are daily and/or periodical.

• Oversees the contractor's custodial, flooring, upholstery, window and pressure wash cleaning activities in each of the assigned sites.
• Takes calls and work orders related to custodial issues and ensures the issues are timely corrected.
• Performs routine quality assurance inspections (QAls) utilizing audit software !Auditor and electronic tablet to prepare QA documents as necessary.
• Escorts contractor management on routine visits and inspections of assigned sites.
• May perform light cleaning or supply deliveries occasionally to supplement until contractor can correct issues.
• May perform training for the custodians to keep proper procedures and policies updated.
• Oversees and coordinates the minor repairs to buildings and equipment, such as vacuum cleaners, electrical cords, toilet paper, paper towel and soap dispensers, tighten or replaces screws on fixtures.
• Provides first line of communication between building occupants and PBA Property Management staff.
• Performs other related activities as assigned by supervisor.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Customer Service: Responds promptly to tenant needs and requests for service and assistance. Follows up with quality issues until client is satisfied and work is performed with regularity. Takes responsibility of department/employee actions
• Quality: Oversees the cleaning maintenance of the building and grounds at the highest level of quality.
• Oral Communication: Speaks clearly. Listens and gets clarification when needed.
• Written Communication: Writes clearly and edits work for spelling. Read and interprets written information and instruction.
• Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Treats co-workers, supervisors, customers and the public with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.
• Safety and Security: Observes safety and security procedures. Determines appropriate action beyond guidelines. Reports potentially unsafe conditions to supervisor or appropriate PBA personnel. Uses equipment and materials properly. Read and interprets Material Safety Data Sheets (MSDS) for chemical and supplies used.
• Attendance/Punctuality: Is consistently at work and is on time.
• Dependability: Follows instructions and responds to management direction. Completes tasks on time or notifies supervisor of anticipated delay.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.

Education and/or Experience:

• High school diploma or general education degree (GED) and 5 years related work experience in all phases of cleaning and floor work training; or equivalent combination of education and experience.

Knowledge, Skills and Abilities (non-physical):

• Knowledge of all cleaning methods and procedures.
• Knowledge of the material and equipment used in custodial and minor maintenance work.
• Ability to follow simple oral and written instructions.
• Ability to establish and maintain an effective working relationship with co-workers, building tenants and the general public.
• Knowledge of the Occupational Health and Safety Administration (OSHA) rules and regulations.
• Ability to read, interpret and mix proper dilution ratios of cleaning solutions.
• Ability to respond immediately to chemical or water spills and other building emergencies.
• Working knowledge of proper use of a two-way radio.
• Knowledge and ability to make minor repairs to building(s) and equipment.
• Knowledge of the handling and disposal of biohazard material.
• Must have knowledge of general accounting practices.
• Must be able to organize, plan and coordinate for efficiency.

Other Qualifications:

• Must be able to work a flexible schedule.
• Must be available for frequent call-ins, and after hours and weekend work.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job:

The employee is regularly required to:

• Walk up to five (5) miles per assigned shift
• Walk up and down stairs.
• Stand for extended periods of time.
• Use hands and fingers to manipulate and handle tools and equipment or feel for dryness or moisture.
• Reach with hands and arms.
• Talk and hear.
• Smell and identify different odors.
• Lift and/or move up to fifty (50) pounds.

The employee is frequently required to:

• Climb or balance
• Stoop, kneel, crouch, or crawl.

Specific vision abilities required by this job include:

• Close vision
• Distance vision
• Color vision
• Peripheral vision
• Depth perception Ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job:

• The employee is frequently exposed to moving mechanical parts.
• The employee is occasionally exposed to high, precarious places and outside weather conditions.
• The noise level in the work environment is usually moderate.

The Public Building Authority is an Equal Opportunity and a Drug-Free Workplace Employer.