Department: PEY Warehouse
Post End Date: 04/23/2023
Position Type: Employee
Position Reports To: Technology Manager
Position Supervises: N/A
Pay Level: A2
FLSA Status: Non-Exempt

Position Summary:

Provide IT support for shift personnel on computer software, systems and hardware issues. Monitor and troubleshoot LAN, PC, software, printer and phone issues. Set-up and maintain PCs for associates and provides training as needed by user. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Monitor and troubleshoot LAN, PC, software and printer issues
• Set up and configure PCs using Altiris
• Upgrade and install hardware/software
• Provide training to new users and when introducing new systems and software applications
• Maintain network documentation and hardware/software inventory
• Monitor daily all server backup projects
• Grant user access in accord with policy
• Test T1 and ISDN lines into site
• Maintain documentation, troubleshoot phones issues and arrange for repairs for phone and PBX system
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Strong computer skills including familiarity with networking, switches, routers, active directory, phones and PBX systems
• Proficiency in Microsoft Word, Excel, Access and Outlook
• Detail oriented
• Excellent verbal and written communication skills
• Excellent customer service skills
• Ability to train others
• Strong analytical, troubleshooting and problem solving skills
• Strong technical skills and ability to learn and apply new technology quickly
• Ability to adjust to changing deadlines
• Initiative to work autonomously with minimal supervision

Desired Previous Job Experience

• Degree in computer science
• 5+ years related work experience in computer support

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level: Associates Desired
Required Travel: None
Required Certifications/Licenses: None
Regions: West

States: Nevada
Keywords: IT Admin, PC Coordinator, IT, IT Support