Job description

Personal Shoppers are responsible for fulfilling customer orders correctly and efficiently, building a relationship with all online order customers and providing them with Mackenthun's Exceptional Experience.

Mackenthun's Personal Shoppers promote the Exceptional Experience by greeting every customer and offering assistance and working cooperatively with their coworkers.

Minimum starting pay: $15/hour

Availability for this position is between 10 AM and 6:00 PM, rotating weekend shifts required.

Part-Time, up to 25 hours per week.

Job Duties

• Efficiently and accurately shop customer orders, selecting the highest quality products.
• Offers suitable substitutions that make sense when items are out-of-stock. Record the reason for the out of stock on the handheld device and communicate with the customer if there is not a logical substitution.
• Relay order information to customers as needed in a professional & courteous manner.
• Accurately process customer transactions at the register and finalize payment per customer instructions.
• Follow food safety guidelines to keep perishable food fresh.
• Bag/package orders and stage in appropriate areas for customer pickup.
• Assist with quickly retrieving orders from staging location(s) upon customer arrival and load groceries into customer’s vehicle while informing customers of any order modifications and offering a surprise and delight to customers.
• Maintain organization and cleanliness of the Online Shopping office, including staging areas in compliance with company procedures and policies.
• Report pricing, item location, and incorrect temperature discrepancies to appropriate parties.

Other Duties

• While shopping in aisles, assist in-store customers as needed.
• Communicate with other Online Shopping team members and the Online Shopping Manager to facilitate a productive and positive work environment.
• Stay busy and productive during downtimes, which includes stocking shelves, cleaning, facing products on shelves, and assisting the Customer Service team.
• Special project and other duties as requested.

Qualifications

• Prior customer service experience preferred.
• Friendly, energetic and outgoing personality.
• Effective and articulate communication skills, must be able to read and write in English.
• Basic technology skills required, such as computers, tablets, apps, etc.
• Basic math skills: adding and subtracting.
• Must be a self-starter and able to work without supervision.
• Ability to perform multiple tasks, simultaneously, while meeting and exceeding productivity standards.
• Must have excellent problem solving and decision making capabilities to ensure the Mackenthun's Exceptional Experience for our customers and coworkers.
• Work schedule will include rotating weekends. Evening availability, until 6:30 PM preferred.

Physical Requirements

Regular use of hands and reaching with arms and hands. Regular talking and hearing. Must be able to see at close distance, peripheral vision, and be able to see in color. Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day. Ability to bend, crouch, and kneel for extended periods of time. Ability to stand for extended periods of time and walk constantly.

Mission/Vision:

The Mackenthun’s Experience is a celebration that strives to enrich and support our local communities, delivering a consistent experience across all channels while empowering and engaging employees.

Together We

Build Relationships

Provide Fair and Honest Treatment

Create Memorable Moments

Encourage Health and Wellness with Indulgence

Benefits:

• 10% employee & family discount
• Competitive pay
• Flexible schedule
• Professional development program
• Referral program
• Sunday pay, additional $1.00/hour
• Tuition reimbursement

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Waconia, MN 55387: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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