Job description

Our Inpatient Phlebotomy department is seeking a PRN Customer Service Representative. The ideal candidate will have previous hospital experience, registering patients, and lab or phlebotomy background.

General Summary of Position
Performs routine clerical duties, such as filing records arranged in a file in order according to an established system. Retrieves data or correspondence from files as requested within an appropriate time frame. Operates telephone system to answer incoming calls; directs callers to appropriate personnel.

Minimum Qualifications
Education

• High School Diploma or GED required

Experience

• 1-2 years Clerical experience preferred

Knowledge, Skills, and Abilities

• Ability to comprehend and follow the policies and procedures for MedStar Southern Maryland Hospital Center.
• Ability to read, write and speak or communicate in English to successfully accomplish the essential duties of the position.
• Ability to demonstrate ethical behavior that supports the hospital's mission, values and commitment to compliance with all federal, state and regulatory laws. Inspires trust and exhibits honesty and integrity within the scope of daily activities.
• Exhibits professionalism, courtesy and excellent customer service, while interacting with patients, guests and co-workers.
• Ability to work effectively with people from a variety of culturally diverse backgrounds.
• Ability to maintain patient confidentiality.
• Ability to maintain effective communication with others, both inside and outside the department.
• Ability to work independently.
• Ability to complete work in a priority order, meeting a high degree of professionalism, quality and craftsmanship.
• Ability to prioritize work and maintain general office functions;
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology

Primary Duties and Responsibilities

• Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
• Re-direct calls as appropriate and take adequate messages when required.
• Organize, assemble and maintain medical lab files.
• Coordinate workflow in the absence of the supervisor.
• Greet, assist and/or direct physicians and patients in a professional manner.
• Provides backup order entry as needed
• Maintains a working knowledge of the Laboratory Information System
• Effectively able to utilize copiers, fax machines and other office equipment
• Delivers reports to the Nursing Units as needed.
• Transcribes dictation utilizing full range of medical terminology.
• Processes charge slips for manual testing

Why MedStar Health?At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar HealthMedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Flexible schedule

Healthcare setting:

• Hospital

Schedule:

• 8 hour shift
• Day shift
• Rotating weekends
• Weekend availability
• Weekends only

Application Question(s):

• Please confirm you are applying to a PRN (as needed) weekend availability position.

Education:

• High school or equivalent (Required)

Experience:

• Phlebotomy: 1 year (Required)
• Patient Registration: 1 year (Required)
• Hospital setting: 1 year (Required)

Work Location: In person

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.