Job description

Job Description:
Southern Airways Express is seeking a dependable individual to help supervisor our Customer Service Agents at our PHX Airport Station.

The ideal candidate:

• has excellent written and verbal communication skills
• has the ability to read, write and speak English effectively
• has the ability to maintain eye contact when speaking with customers
• is professional in appearance and manner
• is courteous in all interactions
• is able to interact effectively with all areas of the company, including senior management
• has excellent problem-solving skills
• maintains composure, keeps emotions in check, controls anger, and avoids aggressive behavior even in difficult situations
• understands how to diffuse stressful situations
• is detail-oriented and self-motivated
• General duties include:
• Ensuring FAA, Airline, and airport regulations are followed
• Enforcing safety/security measures and protecting sensitive zones
• Handling day-to-day operations of an airline station
• Overseeing daily operations with limited interaction with the Regional Manager
• Producing a weekly work schedule and tracking attendance of staff
• Monitoring and authorizing overtime to ensure station expenditures stay low
• Enforcing all policies and procedures; assisting in maintaining records to document compliance
• When requested, assisting in audits for station procedures

Requirements for the position:

• High school diploma or equivalent
• Valid driver’s license and reliable transportation
• Computer skills – ability to learn reservation and phone systems, proficient with a PC
• Working knowledge of Airport ramp, operations, and customer service positions; ability to perform all the duties of an airport customer service/ramp agent
• Prior supervisory experience
• Basic math abilities
• Ability to work within a 24/7 operation including holidays
• Ability to pass a 10-year background check and pre-employment drug screen
• At least 18 years of age
• Authorized to work in the U.S. per the Immigration Act of 1986

Physical requirements:

• Must be able to lift a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet.
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time.
• Must have sufficient vision and the ability to safely perform the essential functions of the position.

Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekend availability

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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