Starting pay is $14/hour + Tips!

Company Benefits

• $0.75/gal Discount at our Gas Station!!!
• Deeply discounted bus tickets from Colorado Springs, Woodland Park and Pueblo
• Health
• Dental
• Vison
• Long Term Disability
• Short Term Disability
• Supplemental Insurance
• Company Paid Life Insurance
• Monthly attendance bonus
• Referral program earn up to $500 for each referral
• Employee rewards program
• Membership to Cripple Creek Parks and Recreation Gym
• Financial Education and Wellness Program
• Employee Assistance Program

SUMMARY:

• Processes all non-discretionary players card transactions.
• Performs players club duties.
• Upholds the highest commitment to customer service.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Verifies guests I.D.'s before every transaction.
• Verifies the guest's name and age to make sure they are the proper gaming age and accurate accounts are brought up.
• Data input for customer tracking system and point analysis. This consists of: inputting new player information into Oasis, scanning their I.D. card for records and generating the proper players card for the level of the guest.
• Generate prize and coupon vouchers with friendly explanation and understanding of the promotion.
• Verifies point and comp redemptions.
• Issues and redeems coupons from both Oasis and Kman.
• Must have an understanding of ALL the current promotions and be able to explain to guests.
• Process documentation based on current ICMP's and gaming regulations.
• Remain up-to-date on gaming laws and ICMP's and their changes.
• Answer telephones in a friendly manner for guests and other department services. Many departments and guests rely on the players club to explain any promotion that may be in question.
• Provide courteous and professional interaction with other departments.
• Communicate effectively and courteously with customers and employees.
• Provide all aspects of customer service including: a basic understanding of local events for guest explanation and an understanding of the casino and where guests can find what they are looking for or any information they would need.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This position does not have supervisory responsibilities.

OTHER SKILLS and ABILITIES:

• Strong guest service skills with the ability to ask questions and apply deductive reasoning and listening skills are essential.

PHYSICAL DEMANDS:

• The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; climb stairs; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell.
• The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Lengthy periods of standing may be necessary.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Using and viewing a computer screen on a daily basis is mandatory.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee frequently works with computer programs, calculators and other essential office and casino hardware.
• The noise level in the work environment is usually moderate to loud.
• Must be able to psychologically handle the concept of persons occupying an establishment for the purpose of gambling, drinking, eating and smoking for long periods of time.

QUALIFICATION REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each essential duty cheerfully, satisfactorily and in a timely manner. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS:

• Able to read, comprehend and interpret simple instructions, correspondence, memos and documents such as safety rules, operating manuals and procedures and maintenance instructions.
• Able to write routine simple correspondence.
• Able to effectively present information in one-on-one and small group situations to guests and employees.

MATHEMATICAL SKILLS:

• Able to add, subtract, multiply and divide in small units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY:

• Able to apply common sense, patience and understanding while carrying out detailed written and/or oral instructions.
• Able to deal with and present problem-solving ideas that involve concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Colorado Gaming License is required.