Job description

Vista is the premier hospitality management company of the Americas. As owners and operators of hotels, Vista has carved a remarkable story of success. Vista encourages employee growth as a contributing factor to both the success of the individual as well as success of the team. Vista owns and managers several properties throughout Eastern United States and Canada. For more information, please visit our website at www.vistahospitality.com.

Holiday Inn, one of Vista Hospitality’s portfolios of hotels, is currently seeking an energetic, service-oriented and results-driven PM Shift Duty Manager. Holiday Inn offers a competitive compensation package and a working environment that’s all about hospitality! Take the next step in your career and join our team!

ESSENTIAL PURPOSE: To be responsible for all aspects of hotel operations during the evening shift with direct responsibility for the management of the Front Office departments. This position of PM Shift Duty Manager reports to the Front Office Manager.

ESSENTIAL DUTIES:

• To understand and respond to all guest needs and requests in a timely and professional manner.
• To provide gracious and sincere customer service to all arriving hotel guests, including offering assistance of a bellperson; giving directions to guest rooms, restaurants, and other hotel facilities.
• To ensure the proper handling of guest check-ins by Front Desk staff, including welcoming guests, obtaining identification and establishing credit; accurately completing all necessary paperwork; accurately entering information into hotel computer system; and ensuring guest satisfaction with rooms and other arrangements.
• To perform other tasks, including cross-training, as directed.

JOB KNOWLEDGE & EDUCATIONAL LEVEL: Bachelor's degree in Hotel or Business Management, or equivalent experience, required. English fluency required. Must have minimum three years experience in hotel front desk position, including one year in supervisory capacity. Must be computer literate and be proficient in hotel software systems.

SKILLS AND APTITUDES: Demonstrated ability to train staff and ensure seamless customer service. Strong written and verbal communication skills. Detail oriented. Organized and efficient.

Safety-minded. High quality standards for production and service. Good team player. Customer service focus. Ability to effectively manage staff to maintain a high level of morale and productivity.

WORKING CONDITIONS: Works indoors throughout shift, in temperature-controlled, clean, and well-lighted office and Front Desk area. Bi-level structures. Extensive facility.

PHYSICAL DEMANDS: Stands/walks short to long distances approximately 60% of shift. Sits at desk or in meetings approximately 40% of shift. Moderate use of phones, daily. Uses personal computer approximately 45% of shift. Frequent use of stairs, daily. Must be flexible to work long, sometimes irregular hours. Must be able to work well under pressure.

Holiday Inn Binghamton is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Please provide 3 professional references.

Work Location: In person

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