Come Join Dungarvins sister company. Sengistix, is a full-service support technology company that provides services to those with disabilities, and age-related needs, allowing them to live more independently. Using SENS (Secure Environmental Network Support) and SENS Vision products, we are able to monitor their needs, and ensure their health and welfare are secure. At Sengistix, we’ve chosen to be the leader in the delivery and application of health and safety monitoring technologies and programs, and we will continue to explore new care solutions for the individuals and caregivers we serve. https://www.sengistix.com/

Do you have an interest in starting a career in IT, have a passion for helping others, and enjoys project-based work? We would love to talk to you! Have you been a Caregiver and are looking to move into the professional space?

Benefits:

• 
  Generous 21 Days of PTO
• FREE Long term Life Insurance
• FREE Long term Disability
• 401(k) plan with 3% match available
• NO weekends!
• No scheduled over-time
• Shift ideal for non-morning person (Monday-Friday 10am-6pm)
• Low-Stress environment

Responsibilities:

The Primary Advocate is a key role as you will act as a lead between the Response Center Advocates and Operations Managers. Your day to day work includes supporting your co-workers to gain skills and knowledge through ongoing teaching, coaching, and role modeling. Collaborating with the people you work with and your co-workers and your supervisor to problem solve and create a positive culture. Some duties include:

• Ensure all new hires are effectively trained into their role
• Account management with customer support and client setup
• Troubleshooting software and hardware products
• Equipment/Inventory send out and billing
• Ad-hoc projects which can include project tracking for new sites or planned site changes
• Responsible for complying with all policies and procedures regarding HIPAA compliance.

MUST HAVE:

• 2 year of customer service experience in a call center/help desk environment preferably in a healthcare setting
• Strong phone contact handling skills and active listening
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Computer experience and proficient typing skills.
• Review call lists, call protocols and any equipment and monitors the customer has requested and/or purchased but is not currently being used.

NICE TO HAVE:

• Associated degree
• Experience with CRM software preferred (Salesforce)

WHY THIS JOB

• No day is the same; role offers much variety! Things can be slow one day and fast paced the next!
• This position equivocates to a Level Two Help Desk in a standard technology environment.
• Company is planning on developing new processes, implementing new technology, bring your ideas to the table and be able to develope that change!

SKILL CRUCIAL TO SUCCESS:

• Superior customer service- someone who truly goes above and beyond and loves working with people
• Action Oriented- Enjoys working hard; is action oriented and full of energy for the learning new concepts.
• Composure- Is cool under pressure; ability to Multi-task and handle stress in times of crisis. They can be counted on to hold things together.
• Listening- Practices attentive and active listening.
• Functional/Technical Skills- Picks up on technical things quickly, can learn new skills and knowledge; is good at learning new industry, company, or technical knowledge.

HOURS WORKED

Full time; usually during normal business hours, Monday to Friday, 8:30 am – 5:00 pm. There is some flexibility with schedule needs. Position may occasionally require some evening and weekend hours. Occasional overnight travel expected. Schedule must be flexible to accommodate various personnel and organizational needs.

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Employer