As Meta's business continues to grows in size and scope, the customer care solutions that our team is building will be the way that our customers interact directly with Meta. Now, in these moments that matter, the experiences that we build will make the surfaces our customers touch and our agents that they talk to front-and-center ambassadors of our brand. Through our humanized technologies, informed agents, and warmer voice and tone in our content, we are looking to build on every touch points we have with our customers and deepen our relationships with them and their communities. Our intent is to build such an enduring relationship with our customers, one quality interaction at a time. Join us to help our customers enter and thrive in Meta's future.

Product Management Leader Responsibilities:

• Lead a team through the ideation, technical development, and launch of innovative products
• Drive product development with a team of world-class engineers and designers
• Attract, build, manage, and develop a talented, diverse, equitable and inclusive team of product managers and product leaders
• Establish shared vision across the company by building consensus on priorities leading to product execution • Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Define and analyze metrics that inform the success of products
• Understand Facebook’s strategic and competitive position and deliver products that are recognized best in the industry
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
• Manage multiple products and priorities, scale teams, and ensure org is effective, healthy and set up for success by establishing clear and measurable goals •
• Identify and initiate opportunities for new projects or focus areas and builds teams necessary to execute

Minimum Qualifications:

• 8+ years of experience in Product Management and/or Product Design
• 8+ years of experience working collaboratively with engineering, design and user research teams
• 8+ years of experience hiring, managing, and developing both individual contributors and senior leaders
• Critical thinking/analytical leadership experience
• Experience presenting to senior executive audiences
• BA/BS in Computer Science or related field
• Experience in a consumer focused technology company

Preferred Qualifications:

• Market proven experience in building customer care solutions
• Experience building 0-1 products, platform/ecosystem products, or marketplaces
• Track record of product success implementing design thinking and lean startup methodologies