You're excited about being part of the founding team for our latest product that will revolutionize payments for both billers and merchants. This is an opportunity to define expectations, flex your dynamic skillset and wear many hats, and make an impact on a pivotal product for JPMorgan Payments.

The Pay-by-Bank team will be responsible for delivering against our current priorities to assist clients in managing Bill Payment and check-out and at the same time will focus on our longer term strategy to address this significant growth opportunity in account-to-account payments for ecommerce and bill payment. The position will report to the North America Head of Pay by Bank under JP Morgan Payments.

We are seeking an Vice President of U.S. Pay-by-Bank to support the end-to-end development for a new product targeting our billers and merchants. In addition to the core banking and payments capabilities that our clients leverage today, we have an opportunity to significantly enhance collection services to these clients in order to deepen relationships, increase client satisfaction, and drive additional customer lifetime value.

As a key member of this new team, you will develop recommendations on commercializing the new product, establishing the product roadmap, along with launching and introducing the product to our 700+ internal sales colleagues. Working with some of the largest billers globally, you will drive the product delivery across the JPM footprint. You will work with our customers and research teams to deeply understand customer needs and define use cases and feature requirements accordingly. You will collaborate closely with cross functional teams, including engineering, marketing, commercialization, sales, risk, and operations to drive product initiatives. You will be directly accountable for delivering new product capabilities with engineering or in other cases, work closely with other product colleagues in the organization who are building a particular service to ensure the final build aligns with the overall Pay-by-Bank strategy. You will be accountable for delivering against key results, such as product adoption, client Net Promoter Score (NPS), reduction in attrition, and other financial results.

Job responsibilities:

• Manage third-party partners in the market and partner with business / corporate development teams in evaluating which partners provide the best fit for our payments clients' needs and most effectively complement our core competencies
• Execute against the above strategy, either working directly with third party partners, building the capability internally with engineering, and/or partnering with other product teams in the organization to bring capabilities to market
• Develop a recommended go-to-market approach for the U.S. Pay-by-Bank services, the critical features for payments clients, and proposed roadmap sequencing for later enhancements
• Commercialize new capabilities, evaluating whether or not to charge for new services and / or develop pricing bundles for groups of services
• Partner with marketing and internal stakeholders to define the proposed targeting criteria and lifecycle / engagement marketing plan to cross-sell new capabilities to existing payments clients
• Collaborate closely with cross-functional teams including product, design, risk & compliance, sales, and leadership on the continuous evolution of our product strategies & roadmap
• Engage directly with clients around their Pay-by-Bank, Pay-in needs and tailor solutions to meet those needs.
• Manage internal risk and compliance review process to support launch and ensure a strong control environment.
• Monitor industry assessment that provides detailed insights into the competitive landscape and best practices.
• Monitor performance and transaction volume of the product to understand client preferences and prioritize further improvement opportunities.

Required qualifications, capabilities, and skills:

• At least 7+ years of end-to-end product management experience, ideally in the financial services sector, with a dual focus on both product strategy and execution.
• A creative innovator with the ability to define business tradeoffs and value; generate out-of-the-box solutions, and cut through ambiguity to drive results.
• Deep technical acumen and experience acting as a trusted partner to engineering driving complex product initiatives in an agile development environment.
• Self-driven and organized with the ability to effectively prioritize and execute on multiple concurrent initiatives.
• A strategic thought leader with a track record of driving change and proven problem solving leadership.
• An effective collaborator and engaging communicator with the ability to inspire, influence and align various cross-functional stakeholders.
• A passion for customer research, product fidelity and driving compelling user experiences.
• Data driven with the ability to derive meaning from various sources of data and leverage that information to solve hard problems and evolve product roadmaps.
• Excellent relationship-building skills with the ability to establish trust and credibility across lines of business and functions, work well in cross-functional teams, and influence key stakeholders.
• Deep understanding of the merchant acquiring space and competitive landscape. Familiarity with check guarantee programs and Fair Credit Reporting Act compliance is highly valued.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Jersey City,NJ $139,700.00 - $198,000.00 / year