Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

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  Be the Product Owner for the capabilities delivered through Marketo
• Develop and socialize a roadmap of enhancements for the capabilities that reflects business priorities, business value and sets the vision for the capabilities
• Manage and communicate tradeoff decisions between scope and schedule while offering alternative solutions
• Work with internal teams to develop a unified and exceptional customer and user experience
• Participate in feature assessment, requirements gathering, and documentation as needed with implementation partners, vendors and other internal teams
• Communicate product and user experience requirements to development and technology teams
• Develop and maintain key stakeholder relationships and communicate progress and evolution of the product roadmap
• Stay informed of initiatives, evolving strategies and company vision
• Act independently with little direction to understand and continually optimize the customer and user experience, anticipating future as well as current needs
• Manage GDPR compliance with CRM Product Owner and Legal contact to ensure compliancy at all times
• Research and investigate emerging technologies, best practices and tools to continuously improve the capabilities, along with other members of Marketing Ops
• Conduct periodic assessments of the capability maturity and performance against business objectives
• Manage Marketo licenses across the entire Marketing organization
• Manage, optimize and own integrations within Marketo; currently includes On24, Cvent, ZoomInfo, Microsoft Dynamics CRM, Linked, Google and any new API that need to be configured or reconfigured, tested and launched; soon to include Power BI
• Maintain Marketo database by following best practices to maintain our contact universe without going over allotted size
• Track and analyze deliverability to ensure our ESP ratings are running at optimal levels on a daily/weekly basis, and ensure plans are in place to throttle emails in case of a >5% deliverability day
• Work with PMO to onboard new hires on Marketo training based on role and playbooks

• Bachelor’s degree
• 3-5 years’ experience in Marketing Automation
• Marketo experience, including deep knowledge of its features, reporting and integration with CRM and other technologies

• Strong attention to detail with the ability to multitask and complete tasks with efficiency and accuracy
• Excellent organizational and prioritization skills
• Strong written and verbal communication skills
• Ability to communicate complex subject matter
• Ability to show initiative without much management follow-up/direction
• Ability to work both independently and in a team environment
• Dedicated team player with the ability to develop strong working relationships across the Marketing department and wider Sales organization
• Problem solving abilities with the ability to serve as an escalation point and knowledgeable resource
• Project management skills
• Analytical and research skills

• Familiarity with Microsoft products including Microsoft Dynamics CRM, Power BI and Microsoft Teams

• The estimated annual pay range for this position is $65,000 - $95,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status