Due to the continued expansion of our business activities, we are establishing a brokerage firm in Dublin and have the following exciting opportunity for a motivated Professional Services Representative.

Key Responsibilities:

• Problem management with focus on wide scale service issues. (Trade and margin analysis, account configuration and funding, cash and derivative products, global exchanges and technical services)
• Investigation of customer inquiries regarding trade-related issues (e.g., executions, position liquidations, order trigger conditions, trade cancellation requests, etc.)
• Analysis of existing systems and procedures in order to recommend and assist in the implementation of enhancements
• Resolution of client inquiries, concerns and complaints via telephone, e-mail, and on-line chat
• Assistance with other tasks as assigned

Qualifications & Experience:

• Degree in Finance, Economics, Business Administration or other related field
• Experience: Minimum 2 years financial industry experience with trading or brokerage services background preferred
• Languages: Fluent in English and any other EU language
• Product Knowledge: General market knowledge in futures, options, and the equities markets.
• IT Skills: MS Office, with Bloomberg knowledge as a plus
• Strong interpersonal and written communication skills
• Excellent analytical and problem-solving skills

If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the world's strongest brokerage brands. We are looking forward to receiving your online application.