Job description

POSITION DESCRIPTION

Job Title:

Program & Services Assistant

Reports to:

Program Manager

Supervisory Responsibilities:

None

FLSA Status:

Hourly, Non-Exempt

Department:

Services

Hours Per Week:

35-40 Hours

Date Approved:

Benefits Eligible:

Yes

Position Summary: The Program & Services Assistant supports the mission of KLF by working under the general supervision of the Program Manager to assist with KLF hunger-relief program operations.

Essential Functions:

Main duties will include (but are not limited to):

• Assisting in the Call Center by scheduling appointments and addressing client questions and concerns
• Packing daily food orders, checking-in scheduled households, and loading vehicles
• Preparing orders for caseworkers and other social service professionals
• Working directly with clients to determine food needs and prepare food orders
• Assisting with home deliveries as needed
• Abiding by the KLF standard food order as well as food safety protocols
• Maintaining composure and professionalism when dealing with clients
• Some nights and weekends may be required
• Supports other pantries and KLF programs as necessary

Non-Essential Functions:

• May perform additional duties, as assigned.

Universal Competencies

• Mission, Service, and Urgency
• Integrity, Stewardship, and Accountability
• Respect: Inclusion, diversity, and equity
• Collaboration and teamwork
• Communication
• Organizational improvement and professional development
• Dependability and flexibility

Minimum Requirements:

• High school diploma or GED.
• One (1) to three (3) years’ experience working with volunteers and/or in community outreach.
• Excellent customer service, interpersonal, and relationship-building skills.
• Ability to think creatively and show initiative to solve problems, both specifically and systemically.
• Demonstrated ability to maintain confidentiality and exercise good judgment.
• Demonstrates a sense of urgency, prioritizes well, shows energy, responds to opportunities, instills urgency in others, and meets deadlines.
• Demonstrated experience with and ability to learn various computer applications.
• Dedication to alleviating food insecurity in our community in a dignified manner.

Preferred Requirements:

• Associate degree in a human services field, or equivalent.
• Ability to speak and understand languages in addition to English.
• Understanding of safe food handling procedures.

Physical Requirements:

• Frequently required to use hands and fingers to handle, feel, or operate equipment and reach with hands and arms.
• Frequently required to lift, move, carry, pull and push files/objects up to 50 pounds while sitting, standing, climbing, or walking.
• Required to regularly speak clearly and hear.
• Required to regularly stand and walk.
• Specific vision abilities required include close vision and the ability to adjust focus.

Work Contacts

• Regularly demonstrates superior teamwork skills.

Work Environment:

• Occasionally in the general office environment, lighting and temperature are adequate.
• Exposed to temperature conditions common at the time.
• Noise level is usually moderate/conversational.
• Frequently exposed to outdoor climate and warehouse conditions.

This job description is an example of the general requirements of the position and is not intended to be exhaustive or all-inclusive.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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