Posting Number: 02462
Department: Enrollment Services

Job Summary/Basic Function:
Support the Outreach and High School Programs (OHSP) department in providing program specific information and technical assistance to students and families, college staff, external partners, and others for the Career and Technical Education (CTE) Dual Credit program, as well as general outreach and customer support for the department and its programs. This position is grant funded. Continuation depends on renewed or continued grant funding.

• Serve as the lead program specialist for the CTE Dual Credit program.
• Support the operations of all dual credit programs under the OHSP Department.
• Support students, parents/legal guardians, and school district/high school partners with regard to CTE Dual Credit admissions, class registration, and credit requests in SERS and ctcLink.
• Gather, monitor, and coordinate CTE Dual Credit program documentation and activity within state, college and program systems.
• Retrieve and track registration reports to ensure student account accuracy, registration, and Perkins Grant reporting.
• Maintain records for all CTE Dual Credit students in SERS and ctcLink.
• Establish and manage a database for CTE Dual Credit students, especially students utilizing a fee waiver, to provide retention services.
• Respond to customer service requests including communications to high school staff partners, students, and parent/legal guardian partners via different modes of communication including email, texting, phone calls, webpage editing, and information sessions.
• Coordinate billing, accounting, and fee waivers for the CTE Dual Credit program.
• Manage required and auxiliary reports for the Perkins Grant, state, high schools and school districts.
• Manage required archiving procedures for reports and CTE Dual Credit documentation.
• Collaborate with high school partners, school districts, and on-campus departments on updating CTE Dual Credit information, databases, and communication.
• Conduct presentations about Everett Community College dual credit programs, and CTE Dual Credit programs to prospective students and families.
• Collaborate with the Director of Instruction of High School Programs to complete the following tasks:
  • Ensure articulations are up-to-date in the SERS system.
  • Monitor grade submissions in SERS.
• Perform the following tasks for the Perkins Grant.
  • Provide information on CTE-Dual Credit processes and accomplishments in preparation for the submission of the Perkins Grant reports including the Perkins Program of Study Application.
  • Support in developing the Perkins Comprehensive Local Needs Assessment (CLNA) as it relates to Dual Credit.
  • Maintain Career Pathways web links.
• Work with Enrollment Services on the transcribing CTE Dual Credit classes.
• Work with the Director of OHSP to maintain and update CTE Dual Credit Washington State policies and procedures.
• Other duties as assigned to support the team in achieving its service objectives

Minimum Qualifications:

• Three years of professional administrative experience in customer service and data entry OR Associates degree or higher in a related field AND one year of customer service and data entry.
• Demonstrated experience effectively creating and conducting in-person and virtual presentations to small and large groups.
• Efficient oral and written communication skills.
• Demonstrated ability to work and communicate with others of various ages, ethnic, cultural, and socioeconomic backgrounds.
• Demonstrated experience working on a team and ability to work independently.
• Must have a valid drivers license and reliable transportation for local and state travel.
• Intermediate to Advanced level skills with Microsoft Suite and comfortable with different technological platforms.

Preferred Qualifications:

• Two or more years of professional experience related to postsecondary education admissions, financial aid, or outreach.
• Previous experience working with Career and Technical Education (CTE) Dual Credit or other dual credit programs and admissions processes.
• Previous experience working in application processing and registration in a community college or university setting.
• Ability to read, write, and speak proficiently a language in addition to English.

Physical Demands:
Everett Community College follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:

• Ability to operate office equipment
• Ability to read and verify data and prepare various materials
• Ability to lift and move boxes of supplies weighing up to 30 pounds
• Ability to exchange information virtually and in-person via email, phone, and texting.
• Ability to travel locally and work extended hours, including some nights and weekends, and on short notice as needed.

Work Hours: Full time, Monday through Friday. Summer schedule is Monday through Thursday. Attendance at some evening and weekend outreach events is required. Partial telecommuting may be available, based on department needs.

Posting Date: 01/30/2023
Closing Date:2/21/2023
Open Until Filled: No

Special Instructions to Applicants:

With equity at the heart of our strategic plan, we strive for a future at EvCC where all staff, faculty, and students are valued, welcomed, and actively supported. We are committed to hiring individuals who exemplify the vision, mission and core values of our institution. We are committed to hiring individuals who exemplify the vision, mission and core values of our institution.Everett Community College does not discriminate on the basis of race, color, religious belief, sex, marital status, sexual orientation, gender identity or expression, national or ethnic origin, disability, genetic information, veteran status, or age.
This position is represented by the Washington Federation of State Employees Union.
This position is eligible for State of Washington Public Employee Benefits, including Medical/Vision, Dental, Life Insurance and Long Term Disability Insurance. Other benefits include paid vacation, sick leave, and personal days. State of Washington PERS retirement plans are administered by Dept. of Retirement Systems. Full details on benefits for Classified positions is available on our jobs page.
Notice to ApplicantsPrior to hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
Drug-Free Campus In compliance with federal and state regulations, EvCC is committed to a safe and drug-free campus. Employees are required to comply with EvCCs policy prohibiting illegal drug use or activity, including notification of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety.The complete policy is available at the EvCC Policies page. If you would like a printed copy of the policy, or if you have any questions, please contact the Human Resources Department at 425-388-9229.
Safety and SecurityEvCC strives to be a safe, secure and prepared campus for our students, staff and community. Detailed information regarding campus security, crime statistics for the most recent three year period, and other information is available on the Campus Safety, Security and Emergency Management page.This information is required by law and is provided by the EvCC Security Department. If you would like a printed copy of this information, you may contact the Security Department at (425) 388-9990.

Salary: $40,812 to $53,100 plus benefits