Duties

The Program Support Assistant (PSA) provides administrative and analytical support for program-related activities for Geriatrics and Extended Care (GEC) to include Home and Community-based Care (HCBC), Home Based Primary Care (HBPC), Spinal Cord Injury (SCI) clinic, Palliative Care Clinic, and Geriatric Evaluation/GeriPACT Clinic. The PSA ensures practices and procedures are consistent with those of the office. The GEC Service is a comprehensive, interdisciplinary team of VA staff providing services to Veterans with complex, chronic and disabling diseases, many of whom are bedbound or housebound and may receive care from both VA and non-VA providers.Program Support Assistant (PSA) duties include but not limited to:

• Providing program support for the service, and is responsible for the effective operations, organization, and training through assisting, advising, validating, and consulting with clinic administrative services on such matters as patient care, budget, staffing, and equipment for GEC services.
• Screening calls and visitors to the care line and using proper telephone etiquette and is always professional and courteous.
• Providing advisory and technical assistance to professional staff and community providers, as well as to Veterans and families, in matters related to GEC patient care.
• Acting as liaison between the VA Medical Centers and Home and Community Health Care agencies to coordinate non-VA and VA services.
• Integrating several types of software to generate specific working documents and forms; must be able to automate existing forms or create automated forms from templates for electronic processing by staff; and must have knowledge of spreadsheets and skilled in using the applications to set up files, create reports for collecting data and cross-referencing.
• Keeping staff informed of new policies and or guidelines pertaining to their direct involvement with patient care.
• Serving as the Time and Attendance Official for the care line and is directly responsible for maintaining current knowledge of procedures and attends annual training.
• Naintaining customer relations and monitoring timeliness of service; must interact with peers and/or internal and external customers daily and portray a positive image of service and facility; and must always use tact and professionalism.
• Serving as the Automated Data Processing Application Coordinator (ADPAC) for the care line, responsible for assisting staff with computer and equipment related tasks such as installing and setting up programs and applications and must maintain current knowledge of duties and responsibilities.
• Providing on-the-job training for a wide arrange of programs and applications including preparing training aids, planning, creating, developing training slides and brochures that aids in accomplishing tasks.
• Verifing accuracy of data before submitting official documentation to community agencies.
• Serving as the Talent Management System (TMS) Administrator for the care line and is directly responsible for coordinating and monitoring training such as personal educational development to include continuing education, staff enrichment seminars, orientations, leadership and management courses, and skills development.
• Monitoring the care line's fleet of government-owned vehicles and ensuring strict accountability for daily use to include scheduling, activity reports and maintenance, and must have the ability to solve transportation issues with minimum interruption.
• Applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of GEC operations.
• Collecting and analyzing data for reports and ensuring quality, accuracy, and timely submission of reports such as the Automated Management Information System and Community Nursing Home, HBPC, Veterans Equitable Resource Allocation, and program cost reports.
• Performing a variety of accounting duties as associated with managing and directing cost of programs to include, but not limited to, obligating, auditing, adjusting, reconciling, and preparing cost of services based on program limitations and availability of funds. Incumbent works closely with the AO in tracking cost of services and analyzing cost relative to programs, supplies, and equipment for preparation of the annual budget.
• Formulating, presenting, and analyzing care line budgets, monitoring budget allocations to ensure operating program objectives are met and monitoring the use and rate of expenditure of budgeted funds in programs through continuing dialogue with program coordinators, review of written documents such as progress notes and invoices, and examination of accounting records.
• Serving as the administrative and clerical support person for the care line, and is responsible for gathering, assembling materials and other information for use at meetings and conferences in a timely manner, and informing the required attendees of schedule date and time.

Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Designated and/or random drug testing may be required
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Documents Accepted:
  

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (Schedule A)
  • Disability Letter (VA)
  • License
  • OF-306
  • Other (1)
  • Other (2)
  • Other (3)
  • Performance Appraisal
  • Professional Certification
  • Resume
  • Separation Notice (RIF)
  • SF-15
  • SF-50/ Notification of Personnel Action
  • Transcript

  
  Documents Required:
  

  • Resume

  
  Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
  
  Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
  
  Applications are accepted online. Applying online will allow you to review and track the status of your application.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  All applicants are encouraged to apply online.
  
  To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 04/28/2023 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11934115.
  
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  
  2. Click Submit My Answers to submit your application package.
  
  NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
  
  To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

  
  

  Agency contact information

  Leslie Duckett

  Phone

  614-388-7836

  Email

  Leslie.Duckett@va.gov

  Address

  Chalmers P Wylie Veterans Outpatient Clinic
  420 North James Road
  Columbus, OH 43219
  US

  Next steps

  After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (COVID-19 - VA 005) in-accordance with 5 U.S.C. 3304(a)(3) and 5 CFR 337.205(b)(1)-(4).