The Project Manager position is in the Sales Support Project Department and serves as the internal and external point of contact for clients and customers for Foodservice & On-Premises project activity. Teams with Customer Operations Managers to define customer’s project specifications and co-author project plans for volume generating or equipment placement activities for chain and national accounts. Identifies appropriate order management process to execute and track project activity. Identifies and communicates critical information to both internal and external project stakeholders. Facilitates and follows up on issue resolution with all project stakeholders. Manages order generation and scheduling based on market prioritization and market readiness. Analyzes key learnings from projects and develops future best practices.

What You’ll Do for Us

• Provide technical advice for customers, business partners and Company associates to teach, provide expertise, or validate equipment/parts or processes.
• Research and resolve issues for customers, business partners and Company associates to expedite service, installations or orders using information systems (e.g., KO systems, FedEx, or UPS databases).
• Communicate status of work to appropriate parties to keep them informed and involved.
• Receive record and respond to customer or consumer inquiries/feedback using database tools and documented best practices to provide improved service performance and/or to capture and report data to internal/external users.
• Select data and create queries to enhance supplier/client/customer data reporting.
• Manage and monitor installation scheduling, exchanges, parts buy-backs or removals of equipment or other assets by Project Coordinators using Coca-Cola information systems, supplier networks and agent contacts to meet customer expectations.
• Interface between field teams and The Coca-Cola Company to determine optimum project resource allocation to ensure customer satisfaction during conversion processes.
• Prepare Q&A, talking points or position statements to ensure the use of Company-approved language in communicating with all audiences to maintain consistency and accuracy of communications.

Qualifications & Requirements

Technical Skills

• Software Applications: Knowledge and use of technical software applications appropriate to the specific work activities. (e.g., Basic Company Applications, OPS, SAP, Thirsty, FET, Quick Base, and SharePoint)
• Service Fulfillment: Knowledge of supplier fulfillment capabilities to meet customer and internal requirements. Ability to build system capability and capacity to ensure service is provided effectively, timely and efficiently.
• Service Network: Knowledge of the Service Network systems, capabilities, and processes.
• Business Activity Processes: Ability to establish and define processes, and continuously monitor and improve processes to facilitate the execution of business activities.

Functional Skills

• Influencing, leadership, collaboration, teamwork, strong communication skills, presentation skills, process, and project management
• Drives Innovative Business Improvements: Develops new insights into solutions that result in process improvements; promotes a work environment that fosters creative thinking and innovation.
• Problem solving, decision making, and critical thinking.
• Accuracy and attention to detail
• Task oriented with strong organizational and time management skills.
• Two years of related work experience preferred.

Education

• High School Diploma; GED equivalent
• Bachelor’s Degree is preferred.

What We Can Do for You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.