Job description
Overview:
A Provider Support Representative will assist Area Managers to support providers using a base level frequently asked questions, timekeeping and time card reconciliations Receives, resolves and follows-up on pay questions to support the Area Manager or members of the Event Execution team. Responsibilities:
EDUCATION
Bachelor’s Degree
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
Provider Network Support Representative | Lenexa, KS
Monday to Friday
A Provider Support Representative will assist Area Managers to support providers using a base level frequently asked questions, timekeeping and time card reconciliations Receives, resolves and follows-up on pay questions to support the Area Manager or members of the Event Execution team.
- Provides timely problem resolution for service providers in the field aligned with representatives/territories and maintains documentation in accordance with standard operating procedures (SOP's).
- Acts as a liaison between providers and the Event Execution Team to provide orientation and on boarding of providers.
- Aids the Reviews and maintains provider profiles and notes within the Health and Wellness Services database.
- Engages appropriate Business Unit managers/leads to assist in trouble-shooting complaints of service failures. With Event Staffing Manager, develops efficient data collection and analysis systems that support a standard approach to service and improving the image of Quest Diagnostics with its field service providers including feedback mechanisms to support continuous improvement initiatives.
- Provides direct provider support via telephone, emails, or ticketing system
- Directs per diem providers to appropriate sources for assistance with human resources matters
- Makes suggestions for development of new communication/education materials to empower provider self-service and resolution
- Provides accurate analysis of provider issues and escalations, providing a recommended corrective action or resolution to the Provider Engagement Specialist team
QUALIFICATIONS
Required Work Experience:
2-5 years technical or customer service experience
Preferred Work Experience:
N/A
Physical and Mental Requirements:
- Lift light to moderately heavy objects.
- Requires use of phone and PC.
- Handling stress & emotions,
- Concentrating on tasks
- Making decisions,
- Adjusting to change,
- Examining/observing details
- Sitting or standing for long periods at a time
- The position may require occasional travel
Knowledge:
N/A
Skills:
- Proficient desktop skills, including Excel, Word, Internet etc.
- Demonstrated strong customer service and interpersonal communication skills.
- Demonstrated strong writing and composition skills.
- Broad understanding of the business and its service requirements.
- Ability to work in a team environment.
- Strong organizational skills.
- Must be flexible and available based on staffing requirements; weekends, holidays and overtime.
- Demonstrates high level of professionalism and ability to handle confidential matters.
- Capable of handling multiple priorities in a high-volume setting.
EDUCATION
Bachelor’s Degree
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
2023-33300
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