Job description

LSG Sky Chefs is the world’s largest airline catering company. We connect food and people, everywhere. We produce 628 million airline meals a year and have a growing presence in convenience retail operations and food subscription services.

Join us in becoming a member of an innovative, quality centric and high-paced team today!

Benefits:

• Medical, Dental, Vision ELIGIBLE DAY 1!
• Employer paid life insurance, AD&D, and a variety of voluntary benefits. (ELIGIBLE DAY 1!)
• Tuition Reimbursement
• Vacation, Sick, and Holiday Pay
• 401(k) including company match
• Free Meals & Parking
• Membership to American Airlines Credit Union
• Opportunities for Advancement

Role Purpose Statement

The incumbent directs the Operations Quality Management System (OQMS) project and quality and food safety assurance programs. Also responsible to implement and evaluate project initiatives and quality programs to drive positive results.

Main Accountabilities

• Direct the execution of quality and hygiene operations performance standards, policies, and strategies to meet targets.
• Lead the implementation of Quality & Hygiene Programs, insuring regulatory and customer compliance.
• Ensure process and product quality through training, education and auditing
• Responsible to address operational needs in identifying quality and hygiene opportunities, apply improvement processes and problem elimination strategies which promote the organization’s global strategy for Total Quality Management and eliminate customer problems and complaints
• Improve CSC quality performance as evidenced by improved customer metrics
• Liaison with applicable regulatory agencies
• Interface with lean enterprise, marketing, menu design, procurement, culinary excellence, and engineering to adhere to quality and hygiene requirements
• Manage the quality and hygiene inspection functions to ensure existing products and processes are administered; work with department manager to resolve issues and make recommendations for improvements that increase product uniformity and process standardization to improve quality characteristics and reduce customer complaints. Ensure effective role out and administration of OQMS project
• Lead the successful role out of the OQMS project implementation and ongoing administration.
• Lead effective problem solving initiatives with department managers to resolve issues
• Administer vendor compliance program via audits
• Resolve quality and food safety issues
• Ensure that the area of responsibility is properly organized, staffed and directed
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee Safety

Knowledge, Skills and Experience:

• Bachelor’s degree in Food Science or Biology or equivalent knowledge required
• In addition, seven to ten years quality assurance management experience required
• Expertise implementing Quality and Lean Manufacturing concepts and techniques; related certifications, such as Airline Service Quality Performance (ASQP), Certified Quality Manager (CQM) a plus
• Experience in conducting internal audits
• Proactive problem-solving and creative decision-making skills
• Experience in a team-based management environment
• Ability to facilitate groups and communicate effectively at all levels in the organization

Job Type: Full-time

Pay: $82,615.00 - $95,979.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• San Jose, CA 95110: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your salary expectations?

Education:

• Bachelor's (Required)

Experience:

• Quality assurance: 7 years (Required)

Work Location: In person

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.