Job description
- Monitor availability of the Qlik ,Snowflake ,Denodo environments and the applications using the environment work with other support teams in case of exceptions and resolve the incidents.
- Resolve incidents and adhoc requests handle operational changes.
- Participate in identifying problems perform root cause analysis contribute to knowledge base.
- Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact.
- Take ownership of tickets including any customer communication and handle queries / clarifications from the customer.
- Identify process improvements that will stabilize both online and batch processes in applications.
- Provide daily status updates on tasks to key stakeholders.
- Ensure incidents Service requests Operational change requests and enhancements are handled within the agreed targets.
- Responsible for coordination with other support groups (such as infrastructure product vendor etc.) - Comply with defined process during task execution (including problem management KEDB management etc.).
- Flexible to provide coverage on weekends and non-business hours in case of any issues.
- Participate actively during Knowledge transition (KT sessions) Complete mandatory training for self as identified in the training plan for the project.
Salary and Other Compensation
The annual salary for this position is between USD ($120kp/a – $130kp/a) depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr 13 2023
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
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