Quality Assurance Analyst

Full Time
Alexandria, VA
Posted
Job description
Overview/ Job Responsibilities:
Sev1Tech is looking for a Quality Assurance Analyst to join our team supporting a critical mission. As a Quality Assurance Analyst (QAA) designs, updates and/or maintains the quality monitoring program evaluating the quality of services provided across the customer service department’s functions. The QAA develops, updates and/or maintains the department’s quality management (QM) policies & procedures. Conducts internal audits to measure and assure adherence to established quality assurance standards. Analyzes trends and recommends enhancements to support short and long-term changes in business needs. Assists with the development and adoption of metrics for the functional areas. Monitors, evaluates and certifies staff on the quality of call handling and other channel/functions based on established standards, procedures, and requirements. Creates, maintains and leads training in quality management (QM) processes and standards for all levels of staff and partners.
Minimum Qualifications:
  • Must have a Top Secret/SCI-Eligible Clearance
  • Bachelor’s degree in a field related to computer or information science or related field
  • Demonstrated understanding of quality assurance methods, techniques, and technology tools in a classified environment
  • Strong quantitative, analytical and technical aptitude skills
  • Well versed in best practices in the quality management field such as data-driven quality management tools and techniques and customer satisfaction life-cycle
  • Ability to analyze statistics and use statistical applications to make recommendations for improvements
  • Ability to proactively find and define problems, understand business impact, identify solutions and make/implement recommendations for corrective action
  • Proficient in importing data for use in report software, spreadsheets, graphs, and flow charts
  • Ability to analyze and organize complex information and assimilate new information and ideas quickly
  • Ability to work in a high-volume/fast-paced environment, multi-task, meet multiple deadlines and handle pressure with tact and poise
About Sev1Tech LLC:


Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://careers-sev1tech.icims.com/ #joinSev1tech

For any additional questions or to submit any referrals, please contact: eileen.mckenzie@sev1tech.com

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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