Job description
Reporting to the Quality Assurance Manager and taking work direction from the Project Manager, the Quality Assurance Analyst is responsible for developing test plans, completing, and maintaining standard test documentation, executing test cases, validating of creative content and assets, and participating in development and review meetings. You will be supporting the loyalty programs for major travel and hospitality clients.
Key Responsibilities:
- Working closely with Project Management to scope QA efforts and managing QA timelines
- Writing, updating and executing functional test cases
- Ensuring HTML emails and SMS messages are built to meet client, creative and functional requirements
- Reviewing and proofreading creative assets (design and copy) to ensure compliance to client feedback and approvals
- Analyzing data (target audience) requirements utilizing SQL queries to ensure members have been accurately identified and exclusions applied as needed
- Rendering emails and web pages through testing tools to ensure creative accuracy across multiple Web, Mobile and email platforms
- Communication: Effective and detailed communication of testing status and defect details to the Project Team and Client contacts (as needed)
- Miscellaneous troubleshooting to help identify barriers and root causes or issues found during the testing process
Basic Requirements:
- Bachelor’s degree
- 2+ years of experience as a Software Quality Assurance professional
- 2+ years of experience with testing web sites, emails and email content, HTML and SMS messaging
- 2+ years testing experience on a Content Management Systems (CMS) platform
- 1+ years of hands-on experience writing SQL queries ability to test data using queries
Preferred Experience:
- Experience working in an Agile environment.
- SAFe Certification
- Familiarity with concepts of Marketing Automation
- Proficiency with HTML Email Testing tools such as Email on Acid or Litmus
- Experience with Salesforce Marketing Cloud
- Basic understanding of HTML, CSS, and JavaScript or scripting languages (e.g., AMPscript)
- Basic understanding of API functionality with basic understand of using Postman (or similar tool)
- Solid understanding on Microsoft Excel functions and features
- Proficient understanding of relational databases
- Use of Browser Developer Tools for testing
Professional Skills:
- Detail-oriented self-starter and a strong team player
- Ability to manage concurrent projects, activities, and tasks under time constraints
- Good communication skills (written, verbal both formal & informal) and the ability to work with diverse and distributed client teams
- Ability to work collaboratively with others in a team environment
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. Learn more about what we dohttps://www.icf.com/ and our commitment to inclusionhttps://www.icf.com/company/about/diversity-inclusion.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our
EEO & AA policy
.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.
To request an accommodation please email
icfcareercenter@icf.com
and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about
non-discrimination:
Know Your Rights
and
Pay Transparency Statement
.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:
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