Job description
Department: Surgical Affairs
Tenure: Permanent
Location: 121 St Stephens Green
Reporting to: Quality Assurance and Regulatory Affairs Manager
About the post:
The principal objective of the post is to provide critical administrative and operational support for the Business Excellence office in its delivery of Quality Assurance and Process Excellence initiatives, which will improve:
- Our Trainees’ learning experience
- Our Trainer engagement and supports
- Our relationships with Trainee’s and Trainers
- The reputation and overall standards of Surgical and Emergency Medicine training
Specifically, the duties of the post are:
Support the QA processes for all Surgical Affairs activities and business functions
- Development of process maps, QA Check Lists, Schedules, and other QA documents
- Coordinate with process owners on the completion of QA Check Lists
- Engage with DOSA teams to carry out QA steps on business processes
- Testing of data accuracy and spread sheet integrity
Day to day administration of our Quality Management System (Q-Pulse), which includes:
- Development of Quality Improvement Plans
- Document Management (templates, version control etc.)
- Producing reports from Q-Pulse and for the Qualitrain Process
- Administration of audit and risk management modules
- Logging and following up on:
- continuous improvement actions and ideas
- committee action items
- outputs from external audits, accreditation processes, surveys etc.
Data Analytics
- Collation and formatting of data into databases and spreadsheets
- Basic data manipulation and development of formulas
- Basic statistical analysis using mean, median and standard deviations
- Presentation and interpretation of data using basic statistical tools such as box plots, histograms, and pie charts, Minitab etc.
Audit and Accreditation
- Scheduling of internal/external accreditation and audit activities
- Administrative support of business and audit/accreditation reports and documentation
- Administrating of post-visit/inspection activities.
- Support the Medical Council Accreditation Process and related Regulatory Affairs requirements
Policies, Procedures and Guidelines
- Support the development of policies, procedures, and guidelines
- Carry out research on best practice in the areas of Quality Assurance, Regulatory Affairs, Governance and Compliance.
Required Competencies and Experience
The ideal candidate will possess a range of competencies and skills to support the role, in particular:
- Customer Focus: Have strong internal and external customer service skills
- Commitment to Continuous Professional Development
- Team player: Their focus is primarily on team performance and support of its members
- Excellent communication: Ability to communicate with diverse groups in various settings
- Interpersonal: Self-aware and can adjust their own behaviour depending on the environment
- Relationship management: Understands the value of good working relationships
- Quality focused: Attention to detail and delivering quality work with minimal errors
- Adaptable: Can adapt to a changing environment and shift focus when required
- Flexible: Willing to engage in cross functional projects/travel/evening work
- Problem solving: Able to solve problems in a systematic and collaborative way
- Planning and Organisation: Develop project plans and actions lists; Monitoring and reporting on progress of their own tasks. Prioritise their own workloads and identify potential delays and risks
- Data analytics: Enjoys working with data/numbers and has data analytics and report writing skills.
- Lean Six Sigma: Lean Six sigma Green Belt Certified
- Change: Experience of working in a changing environment and on business transformation projects
- IT: Proficiency in the use of Microsoft Office, including Microsoft Dynamics CRM. Experience in the use of Quality Management Systems (e.g., Q-Pulse). Experience in the use of website Content Management Systems.
- Financial: Awareness of commercial and budgetary constraints
Desirable Competencies and Experience
- Experience of Quality Assurance practices and systems
- Experience of working on Lean or Process Improvement projects
- Experienced in the use of data analytics tools and software (Minitab, Tableau, Microsoft SQL, etc.). Experience in feedback analysis (Survey Monkey, Qualtrics).
We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application — we’d love to hear from you.
Application Process:
Please apply online no later than 5pm on the closing date with your CV and Covering Letter Informal Enquiries can be directed to Florencia Raimondo at florenciaraimondo@rcsi.com
Note:
This Job Description may be subject to change to reflect the evolving requirements of the Department and RCSI in developing healthcare leaders who make a difference worldwide.
RCSI is proud to be an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their gender, civil status, family status, sexual orientation, religion, age, disability or race.
Similar vacancies that arise in the next 6 months may be filled from the pool of applicants that apply for this position.
Employees are required to undertake 6 months service in their current role before applying for other internal opportunities, unless agreed in advance by the SMT representative.
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