About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Must be located within TD footprint: CT, DE, FL, ME, MD, MA, NH, NJ, NY, PA, RI, SC, VT, VA, DC.

The Quality Control Specialist II performs various requests from setting up to maintaining loans from different areas of the bank including lenders, branches and Customer service.

Depth & Scope:

Performs varied, often complex, administrative tasks involved in checking and verifying files, work, and information submitted by other Employees, vendors, or Customers
Performs work that occasionally requires originality and innovation, but usually falls within standard policies and procedures
Evaluates assigned files to detect possible fraudulent activities
Takes appropriate primary action and elevates files with suspected fraudulent activities to supervisor or specific departments as appropriate, often with analysis and recommendations
Contacts Customers, vendors, or other Employees to exchange information and investigate discrepancies

Education & Experience:

High School Diploma or GED
3-5 Years of related experience
Knowledge of Company policy and applicable regulations
Demonstrated ability to apply knowledge, research, and understanding to a specific problem or file in order to facilitate resolution
Strong planning and organizational skills
Ability to prioritize activities based on business objectives
Strong communication skills both written and verbal
Ability to apply techniques to research and uncover questionable information in reviewed work
Ability to resolve problems efficiently and tactfully with minimal coaching or direction

Customer Accountabilities:

Understands and supports the Bank's Customer Service Strategy
Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
Models quality service delivery at every interaction
Leads and contributes to the ongoing improvement of the partner/Customer experience within the team
Employee/Team Accountabilities:

Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
Participates fully as a member of the team and contribute to a positive work environment
Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest
Actively shares information and knowledge and proactively learn from the expertise of others

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

TD Governance & Control

Administrative / Clerical / Support

Administrative / Clerical / Support

40

TD Bank AMCB

Full Time

Regular

$21.25 - $30.50 hourly

United States

Florida, Maine, New Jersey, South Carolina

Greenville, Jacksonville, Lewiston, Mount Laurel

Bates Mill #3 (140 Mill Street), Remote Jacksonville (FL), Remote Mount Laurel (NJ)

Statewide

Maine

Lewiston

New Jersey

Mount Laurel

South Carolina

Greenville

Florida

Jacksonville

22-Apr-2023