Job description
Completion of all Quality Checks QC as required on executed Customer ClosureCustomer Switcher requests
Analyse the outputs of the QC to identify gaps potential improvements within
existing processing of staff training
Work with the processing staff and management to enhance Right First Time the
quality of the outputs
Develop and maintain effective working relationships with key stakeholders across
the programme
Support the processing staff Workflow managers with training and development in
required areas
Suggest areas of improvement seen in your daily QC work or in trends that are
identified
Support process training and knowledge sharing in the team
Assist with driving Risk Management across the programme
Completion of all Quality Checks QC as required on executed Customer Closure
Customer Switcher requests
Analyse the outputs of the QC to identify gaps potential improvements within
existing processing of staff training
Work with the processing staff and management to enhance Right First Time the
quality of the outputs
Develop and maintain effective working relationships with key stakeholders across
the programme
Support the processing staff Workflow managers with training and development in
required areas
Suggest areas of improvement seen in your daily QC work or in trends that are
identified
Support process training and knowledge sharing in the team
Assist with driving Risk Management across the programme
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