Job description

Job Description

Company: Protos Security

Title: Quality Performance Specialist

Location: Roanoke, VA Area

The Company

Protos Security (“Protos” or the “Company”) is the largest technology-enabled Security Officer and Off Duty Law Enforcement Management company in the U.S. Protos offers its clients a customized and integrated approach to managing security officer and off duty programs, video monitoring solutions, and video equipment services through over 4,000 vendors and agencies, comprising the industry’s largest network of screened and vetted security officers and off duty law enforcement, combined with state-of-the-art technology and data analytics. Protos delivers holistic security risk mitigation services to Fortune 500 clients throughout North America, Puerto Rico, and the Caribbean.

Protos was the first, and remains the only, security management company to provide clients with uniformity in timekeeping, incident reporting and useful data analytics that are accessible 24/7 through its proprietary platform. When coupled with a dedicated Client Account Manager, Protos provides a full suite of security solutions that (i) reduces the client’s administrative burden, (ii) improves the quality of service through flexible, deep vendor network, (iii) enables clients to gain actionable insights/analytics on performance, and (iv) yields superior customer service when compared to other national competitors.

Protos has experienced significant growth in recent years, both organically and through acquisitions. Although Protos was originally established in 2006, the companies’ combined under the Protos umbrella have been in business for more than 70 years and the enterprise is built on an exceptionally strong financial foundation with a long history of operational excellence. Through its parent company Security Services Holdings LLC, Protos has been majority owned since February 2019 by Southfield Capital, a Greenwich, CT based private equity investment firm. Southfield Capital has added significant financial strength, corporate governance, as well as both strategic and acquisition support.

For more information, please visit: https://protossecurity.com/and

https://www.southfieldcapital.com/

THE POSITION

Position Overview & Responsibilities

The Quality Performance Specialist will provide process, quality, reporting, and compliance between Protos, Vendors, and Clients. The Quality Compliance Specialist position will be involved in SLA, KPI, and contract compliance, ensuring process and control by engaging Sales, Service, Field Operations, Dispatch, Strategic Accounts Management, Vendors, and Vendor Management. The Quality Performance Specialist will be based in the Daleville Service Center office and will report to the Service Conversion Coordinator.

The Quality Compliance Specialist’s core responsibilities will include the following:

• All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.

• Implements programs and initiatives as directed by the Service Conversion Coordinator or Vice President of Guarding Operations.

• Ensure compliance with Client KPI’s and SLA’s through process, best practice, reporting, and engagement with Strategic Account Management, Service Account Management, Field Operations, Vendor Management, and Sales.

• Monitor changes and report compliance of Contracts, KPI’s and SLA’s against established baselines.

• Provide data management through tracking and reporting to ensure compliance with relevant policies and regulations.

• Complete audits as directed or as necessary to meet requirements of continued compliance with contracts, policies, and regulations.

• Provide data for all relevant investigations and support as directed or necessary.

• Integrate with Vendor Management on all compliance efforts to conduct required services of each contract and client.

• Additional duties as directed by Service Conversion Coordinator or Vice President of Guarding

Education, Skills, and Experience

• Minimum of 2 years of experience in portfolio management or compliance role, preferably in physical security or a related industry.

• Previous experience working with regulatory agencies, key performance indicators, and service level agreements.

• Methodical and systematic approach to work and the ability to apply logic to processes.

• Strong Microsoft Office (Excel, Word, Outlook) knowledge and ability to use Excel to provide reporting in various forms. Proficiency in data validation/sorting, formulas.

• Excellent written and verbal communication skills.

• Strong collaborative skills. • Excellent prioritization and time management skills.

• Process driven, detailed oriented and highly organized.

• Excellent time management and ability to multi-task and prioritize work.

Travel

Overnight travel may be required. Travel is expected to be less than 10%

Position Type Full-time, Exempt

Function Operations

Compensation

Compensation includes base salary and potential yearend bonus. The Company offers a competitive benefits package including medical, dental, vision, disability, 401(k), PTO, etc.

Relocation

No relocation packages or reimbursements are available for this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, read, and hear.

Work Environment

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The atmosphere is consistent of a professional office setting with normal to busy support center activity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Protos Security (Single Source Security, LLC) is an equal opportunity employer and encourages all qualified candidates to apply.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Daleville, VA 24083: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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