Position: Client Services Project Manager II

Reports To: Manager - Quote Support Team, Global Client Services

Location: Center Valley, PA

Band: 5

Track: Professional

Job Family: Client Services Project Management

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

We are the Clinical Trials Division (CTD): We Supply the Hope that Changes Lives

CTD partners with pharmaceutical and biotech customers around the world to ensure the right patients get the right therapies in the right doses at the right time - a concept that we internally adopt as "There is a Patient Waiting." Our outstanding blend of services includes project management, packaging, distribution, transportation management and specialty logistics, ancillary supply management, clinical supply optimization, bio-repository storage and much more. Our more than 4000 employees in over 15 countries work hard every day knowing that what they do matters.

Your Role in that Mission:

As a member of Global Client Services, you are part of One Global Team: Empowered to Act, Make Connections and Drive Results for our customers and their patients.

This individual will contribute to the timely and coordinated processing of incoming requests for proposals, quotes, and change orders. They provide input to resolution relating to new and existing quote activities, as well as contributions to peer review proposals versus the client requests details. They also participate in the ongoing management and maintenance of specific Salesforce (SFDC) activities. This team member also researches, investigates and provides input to help resolve discrepancies in customer invoices, including disputes related to pricing, quantity, and other irregularities. They will navigate multiple systems to research where errors occurred across the global network and will work to partner with sites and functions internationally to generate timely resolutions to commonly raised disputes.

Key Responsibilities:

Quote Support (including quotes, change orders, request for quote, etc.)

• Intake of quotation requests and issuance of responses to client
• Maintain quotation tracker with actions and responsibilities
• Researches and collects all documentation prior to submittal to the client
• Facilitates distribution of common quotes to clients for approval
• Addresses and contributes to the resolutions of queries and/or issues related to quoting responsibilities
• Conducts Sales Force (SFDC) input, maintenance, and hygiene, including updates to job status and PO information
• Researches and supports collaboration efforts with internal teams, including sales, finance, and customer service, to ensure accuracy and consistency in quote processing
• Support Quotes Specialists in the creation of, or amendment of quotes and / or Change Orders, with focus upon the quality and accuracy of output.
• Analysis and trending of common quoting issues identified during reviews and / or in response to client feedback with focus upon supporting solution development, change implementation and delivery of any associated training.

Invoice Investigation and Resolution

• Partners with Finance to research and investigate and prioritize common invoice disputes and discrepancies
• Supports the completion of detailed financial investigations to resolve validity of customer invoice disputes and proposes solutions to resolve
• Based on investigation discovery, may recommend corrective actions to the appropriate function/individual, then follows up to ensure resolution is achieved
• Tracks and trends root causes of common disputes and may make recommendations to prevent further recurrence
• Participates in process improvement initiatives to improve the efficiency and effectiveness of the invoice investigation function
• Other duties as requested by line management in support of designated account(s) and / or at discretion of management

Key Requirements:

Education: Bachelor's degree or equivalent

Years of Experience: 2+ years of PM experience; with some writing of business proposals / technical documents preferred, ideally with reference the specific client(s) to which the partnership is directed.

Strong financial proficiency and understanding of billing and invoicing processes preferred. Knowledge, understanding, and experience with GPM, Global Gateway, and Power BI highly desired.