Job description
Why ShipMonk?
ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Dayton, NJ, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.
As a Receiving Warehouse Clerk, you serve as the conduit of information on time-sensitive issues where the warehouse requires updates from the client-facing team. You will be the go-between to get information from and provide updates to the client-facing team. The Receiving Warehouse Clerk will have the opportunity to make a meaningful difference in the lives of our merchants by accelerating the flow of communication and helping us solve issues faster. You will support our Receiving Team by communicating issues and solving potential issues by communicating with the HE's (Happiness Engineers) to get information on inbound shipments and to resolve common receiving issues.
What you'll do:
- The Receiving Warehouse Clerk will review the status of open work orders and determine which require immediate feedback from either warehouse or from our Happiness Engineers
- Communicate with the Operations team to get answers to specific issues as they arise in the receiving department
- Ensure comprehension of questions and responses
- The Receiving Warehouse Clerk will enter updates into the system as they are requested or needed.
What you'll need:
- Problem Solving - Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems;
- Active Listening - Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
- Speaking and Writing - Talking and preparing written communications to others to convey information effectively
- Orientation - Actively looking for ways to help people
- The Receiving Warehouse Clerk will have attention to detail
Physical Demands:
- The Receiving Warehouse Clerk will use hands and fingers to operate a desktop computer keyboard or other office equipment.
- Lifting, carrying, and/or pushing objects
- Reaching with hands and arms
- Stoop, kneel, or crouch
- Able to lift 50 pounds
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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