Job description
Job Description Summary
Greet patients and visitors and determines nature of the visit; direct all people to the appropriate location and services; including escorting patients to treatment areas.
Job Description
Maintain patient's safe passage in and out of the practice
- Anticipate needs of patients, and the doctor
- Respond to patient's concerns
- Maintains patient confidentiality
- Demonstrate excellent customer service skills, check patients in and out for appointments utilizing our electronic internal practice management system.
- Confirm patient information at the time of check in.
- Complete / confirm insurance eligibility.
- Answer front desk phone calls.
- Explain financial requirements to the patient (s) or responsible parties and collect co-pays and past due balances as required.
- Ensure Worker's Compensation, MVA and Occupational Health paperwork is completed for visits.
- Maintain optimum customer service and patient confidentiality.
- Other duties as assigned.
Qualifications:
- High School Diploma or equivalent
- Externship/Internship within related healthcare practice preferred.
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