Job description

The Imperial Hotel is currently looking for a receptionist to join our famously friendly front of house team.

Duties include:

• To greet guests in a warm, friendly and courteous fashion and tend to them in a professional manner.
• Be knowledgeable on what is happening on your shift. Know your departures, arrivals, special requests etc.
• Ensure all reservations are accepted, recorded and confirmed in accordance with Company policy and in an efficient and courteous manner.
• Ensure accurate and complete entries in the reservations system in accordance with established procedures.
• Ensure the desk is presentable to give the impression of professionalism.
• To have thorough understanding of all requirements when checking in a guest. Confirm booking, length of stay, package etc.
• Offer services such as wake up call, newspaper, assistance with luggage etc.
• Assist with and carry out duties such as making external reservations, handling guest queries etc. as required.
• To perform general cleaning duties as requested by the manager to ensure the front office is presented in a clean manner.
• On check in, confirm method of payment and take imprint of credit card or cash deposit (take voucher etc if applicable). You are responsible for accounts of guests, which you have checked in.
• Ensure billing is carried out accurately and that payments and signatures are obtained.

An excellent level of the English language is required.

We offer……

…. discounted room rates at all hotels in the collection

…. 50% discount on food so you can enjoy our fabulous restaurants with friends and family.

…. discounts in many stores such as Tesco, Dunnes, Diesel, H&M, Brown Thomas, JD Sports and many more

.....other discounts including petrol, insurance, Expedia

…. training programmes

…. health and wellness guides and classes

…. Monthly staff events and treats

We value loyalty so pay increased annually.

Job Types: Full-time, Permanent

Salary: €10.50 per hour

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount

Supplemental pay types:

• Performance bonus

Work Location: One location

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