Job description
Recovery Manager
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business (Choose the relevant description)
General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.
Life and Retirement is a unique franchise that brings together a broad portfolio of life insurance, retirement and institutional products offered through an extensive, multichannel distribution network. It holds longstanding, leading market positions in many of the markets it serves
in the U.S.
in the U.S.
Corporate operations provide a wide range of services to the organization such as finance, internal audit, communications, security and human resources.
About the role
What you need to know:
- Under moderate supervision, identifies and pursues opportunities for recovery/subrogation/salvage at multiple Lines of Business and Products to maximize amounts received from third parties who are wholly responsible or share liability for damages paid to claimants by AIG. Typical responsibilities include but are not limited to the following:
- Review assigned claim files to determine if recovery is feasible by investigating and evaluating liability issues according to a Best Practice/Procedural guidelines.
- Coordinate investigations with expert witnesses to review the adequacy of the investigation conducted by claims personnel.
- Corresponds with appropriate parties (experts, attorney’s, claims professionals) in accordance with established procedures regarding claim information, notice/demand of payment and related issues.
- Research, understand and apply state laws that relate to each file. Keeps management advised of legislative, regulatory, and legal developments which may have an impact on recovery results.
- Prepare activity reports on files over settlement authority.
- Forecasts potential recoveries and update the recoverable amount as needed.
- Provides customer service assistance to outside organizations and AIG Claim Operation management.
- Prepares for and attends mediations or pretrial sessions.
- Establishing and maintaining professional working relationships with insured’s, claimants, witnesses, lawyers, corporate employees
- Develop and maintain good relationships with internal clients
- Identify, create, and complete recovery training for various lines of business as requested by your manager and stakeholders
- Accurately identify and record all financial impact for cases worked in the case management system
- Assisting the Claims & Recovery management as appropriate in ensuring key deliverables and business objectives are met
- Awareness of, and adherence to, GDPR regulations and local laws regarding techniques used for information gathering in countries where operating
- Completing targeted claims reviews for all lines of business within AIG as assigned. This includes analysis, documentation of results and suggestions for improvement
- Prepares for and attends mediations or pretrial sessions.
- Directs/implements negotiation strategies and, for large property recoveries, directs attorneys in managing agreed to subrogation plans.
- Participates in training by providing information as a subject matter expert as requested.
- Ability to manage a recovery team, including more junior graded staff with control and supervision functionality.
- Support leadership team and stakeholder on result reporting
What we’re looking for:
- 5+ years of experience in either property subrogation or liability claims handling
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Demonstrated insurance recovery experience or ten years of general Recovery related experience essential
- Strong analytical decision making, problem solving and communications (oral and written) skills
- Demonstrated ability to manage and prioritize case load with limited supervision
- Demonstrated ability in time management and establishing priorities
- Advanced knowledge of civil justice systems
- Ability to organize data and write case investigative reports
- Ability to alter workflow to create and pursue leads that would support a recovery case
- Agility to work in tight timelines when necessary
- Advanced working knowledge in specialty of insurance a plus
- College degree preferred
- PC skills and experience with various database search systems
A look at our benefits
At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a competitive salary along with annual performance related bonus and a range of employee benefits and resources that help you protect what matters most; a company funded health care scheme, a competitive holiday allowance with an additional two company days per year, automatic enrolment into a generous defined contribution pension scheme, smarter travel options such as bike to work and tax saver travel scheme, staff discounts and wellbeing initiatives. We provide a variety of leaves for personal, health, and family needs. We also offer volunteer days, for example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.
We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
#LI-AIG
A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit:
https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
candidatecare@aig.com
. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
CL - Claims
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG Europe S.A. (Ireland branch)
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