Job description

Major/Essential Functions

Work performed as part of a total health care team in providing patient referrals coordination and navigation including:

Tracking and documentation of patient referrals to promote team awareness and ensure patient safety

Assemble patient demographic, insurance/payer, and health data

Insurance/payer prior authorization

Provide patient and family communication, navigation, and advocacy through the referral process

Establish and maintain communication and relationship with identified service providers and community resources

Update patient records with demographic, insurance, and information on specialist
consults, hospitalizations, ER visits, and community organizations related to their health.

Required Qualifications

High school graduation plus five (5) years of progressively responsible related experience; additional related education may exchange for the required experience on a year-for-year basis.

Preferred Qualifications

Medical Assistant certification

Strong customer service focus

Effective verbal and written communication skills

Teamwork orientation

Organized and able to manage competing priorities

Resourcefulness in problem-solving

Able to take and follow through with delegated tasks and accountability

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

Pay Basis

Hourly

Pay Grade Minimum

12.42

Pay Grade Maximum

27.84

Grant Funded?

No

Job Type

Full Time

Job Group

Office and Admn Wkrs All Other

Shift

Day

Schedule Details

Monday - Friday, 8 AM to 5 PM

Travel Required

None

Does this position work in a research laboratory?

No

Air Force Specialty Code

3A1X1, 8A200

Army Military Occupational Specialty Code

15P, 36B, 42A, 56M, 68J, 88H, 88N, 89A, 89B, 92A, 92Y

Marine Military Occupational Specialty Code

0111, 3372, 6046

Navy Enlisted Classification Code

AZ, LS, MC, PS, RP, YN

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