Thrive Pet Healthcare is now hiring an Experienced Veterinary Referral Manager for our new Specialty and ECC clinic in Hoffman Estates, Illinois!

Opening September 2023!

Our newly constructed space will be home to seven specialties, starting September 2023! Our floor plan offers a modern and open concept feel including a large break area with all the amenities to relax and enjoy where you work. There is a thoughtfully planned patient care area and so much more. Take a sneak peek here!

Hoffman Estates is part of Thrive Pet Healthcare and is proud to offer industry-leading support for our Staff:

• Competitive compensation
• Health benefits (vision, dental, and life insurance too)
• Annual CE Stipend
• 401k w/employer match
• Annual Paid Time Off
• Additional family & furry care support options, including veterinary care discounts. · Check out our INDUSTRY leading benefits!!

Every Thrive Healthcare member receives:

• SupportLinc- Our comprehensive employee assistance program
• Paid Parental Leave- 8 weeks fully paid
• Purr-ental Leave- A 3-day leave to acclimate a shelter-adopted pet into your household
• Pet Perks- Discounts for up to five of your pets
• Carrot- Fertility and family forming benefit
• Bright Horizons- backup childcare, elder care, personal care
• Advanced career path opportunities

Position Overview:

The Veterinary Referral Manager (VRM) serves as a liaison between the hospital and referring veterinarians within the market and surrounding areas. The VRM will be a key strategic, operations, and communications representative to support the growth of referral practices and our specialty service lines. The VRM will possess and utilize a keen knowledge of local opportunities and challenges and be able to strategically navigate referral DVM and team relationships. This role manages the referral and reputation continuum for all specialty departments of the hospital. In addition, they are responsible for multi-modal marketing for the entire hospital including other assigned service lines, hospitals or strategic focus areas. The VRM collaborates with other employees in the hospital and ensures efficient processes as they pertain to referrals.

Reports to: Hospital Director, Medical Director, and DOE

Duties and Responsibilities:

• Works with all hospital departments collaboratively to acquire extensive knowledge of clinical services and articulate in an engaging manner to represent the hospital and Thrive.
• Help Develop a ‘Professional Promise’ that will guide all referral vet and client decisions
• Frequent outreach calls and visits to rDVMs and at times supports the scheduling of new consultations with the specialists
• Develop and maintain an efficient referral management database and system including vetting information in the PMS.
• Act as administrator for the rVetLink and/or records sharing system for each hospital
• Works very closely with the CSR department, schedulers, specialty coordinator, client liaison, specialty doctors, and technicians while keeping an open dialogue and direct communication.
• Demonstrates excellent customer service and EQ when speaking to clients, veterinarians, and all members of the referring hospital team.
• Actively monitors specialty doctor schedules to improve appointment fill rates through coordination with hospital staff.
• Generate and review monthly and quarterly fill rates and referrals with MD, PM and local hospital leadership.
• In conjunction with hospital leadership, track, respond and resolve issues and concerns from referring DVMs and clients through all mediums including online.
• Reports case volumes, outreach calls, referral tracking, and/or procedure counts to hospital leadership on a monthly or quarterly basis.
• Works with marketing team to maintain and update content regularly on business website
• Manages content for social media pages.
• Responds to client complaints and negative reviews online within 48 hours.
• Strategically plan and execute marketing campaigns.
• Utilize PMS and/or CRM software to document and track weekly interaction with referring vets
• Assure Hospital and Thrive brand and message is meeting the strategic objectives outlined in the Pathway Plan including ongoing communication to all staff with highlights of visits
• Plan and organize CE events to be hosted by hospital.
• Plan and organized attendance in community events or regular newsletters.
• Completes all assigned tasks in a timely manner.

Requirements:

• Public relations &/or marketing experience preferred.
• At least 3 years recent experience in veterinary practice, referral setting preferred.
• Must maintain a clean and professional appearance at all times.
• Flexible schedule. Ability to stay late, work overtime, work weekends and/or travel.
• Must have reliable transportation.
• Able to accept and manage critical feedback.
• Excellent interpersonal communication skills.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

It is our commitment to provide more so you can be more! Apply today for our grand opening in September of 2023!

#LI-KH2