Job description

Responsibilities of the Regional Service Manager include, but are not limited to:

• Develop, manage, and accomplish territory service strategies that attain targets set by corporate and regional management objectives
• Maintain high standards of customer satisfaction within area of responsibility
• Complete territory responsibilities to cover a broad range of customers
• Participate in development and coordination of field service schedules
• Oversee management of Service Technicians, Assemblers and Fabricators
• Participate in recruiting of Service Technicians
• Manage safety programs, schedules and records
• Oversee and manage fleet vehicle maintenance
• Oversight of shop organization and consistency across branches
• Involvement in all emerging technical issues
• Report all emerging issues to Regional VP, service employees and Project Managers
• Provide technical support to the field as indicated by the Regional VP, Engineering Manager and PM’s
• Support all Regional District Managers in their technical roles
• Make recommendations related to, and manage, capital equipment needs
• Participate in weekly communication meetings to assist in a final solution to emerging issues, to be aware of new issues, and to review service schedules with the team
• Manage regional technical training as directed by Regional VP and corporate per the following
• Assist in training program development
• Assist in development of technical diagnostic procedures
• Assist in training aid/equipment development
• Assist in scheduling instructor led training (both corporate and regional)
• Delegation of training to DM’s as deemed necessary
• Develop and support; training schedules and required materials with RSM Team
• Deliver technical training programs to internal and external customers
• Meet all budget and reporting targets

Qualifications of the Regional Service Manager include, but are not limited to:

• Bachelor's degree or 2 years technical degree preferred
• 10 years of industry and 5 years of management experience
• A strong mechanical equipment background is required, with specific rotating equipment experience preferred
• This position requires the individual to possess strong organizational skills, time management skills, and communication skills.

Additional Information:

Physical Demand: Long periods of standing and sitting

Working Conditions: Office environment, shop and field

Training/Certifications: N/A

Shift Time/Overtime: 7 am - 4 pm - Overtime when needed

Travel: Occasional regional travel to branch facilities and customer locations

Education: Bachelor's degree or 2 years technical degree preferred

Shift Time/Overtime: 7 am - 4 pm - Overtime when needed
Travel: Occasional domestic travel and daily driving to customer locations
Education: Bachelor's degree or 2 years technical degree in motor vehicle studies preferred

Job Types: Full-time, Temporary

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Application Question(s):

• Are you of legal employment age?
• How many years of experience do you have with managing industrial mechanics for rotating equipment?
• What salary are you requesting?

Work Location: In person

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