Job Requisition ID#: 302

HFO Midwest a regional distributor of Haas CNC machine tools, tooling and accessories, and related engineering and support services, is seeking an ambitious and detailed Regional Service Manager for our Cincinnati, Ohio territory. Haas Automation is the North American CNC machine tool market share leader. This role will provide an exciting opportunity to work for a multifaceted company in a fast-paced and growing industry. The Regional Service Manager will be responsible for day-to-day management of the southwest Ohio and Kentucky service teams. The focus of this position will be to work with the Service Manager to ensure customer satisfaction regarding service quality and response time.

HFO Midwest is a subsidiary of Morris Group, Inc., one of the largest machine tool distribution networks in North America.

Job Responsibilities:

• Responsible for workforce management of Field Service Technicians in assigned area:
• Review and approve time off requests, holding the team accountable to their daily responsibilities, service report review, and annual performance evaluations.
• Co-supervision of in-house service and technical support staff.
• Responsible for on-site customer visits as necessary.
• Ensure that all Haas machines are installed correctly and running at optimal levels per standard expectations.
• Manage current and new customer relationships.
• Act as a liaison to provide service updates, feedback, and quality suggestions to ultimately improve upstream efforts of our builder.
• Evaluate technical proficiency and create training plans as needed.
• Ensure appropriate staffing of field service department and drive same day/next day response time.
• Evaluate metric data and develop and deploy continuous improvement projects as needed.
• Travel is required, when needed.
• Ability to maintain a safe work environment for all employees.
• Strong organizational skills/possessing traits of being able to follow a systemic method of performing a task.
• Directly related experiencing in troubleshooting situations / problem solving skills.
• Ability to complete assigned tasks under stressful situations.
• Strong discernment for standard business practices.

Other Functions:

• Perform related duties as the need arises

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications:

• 10+ Years of machine tool service and/or engineering experience with at least 3 in a management position.
• Has served as a technical expert on machine tool mechanical, electrical, and motion control systems
• Proven experience using CRM systems (Salesforce.com preferred) to capture information and apply metric performance.
• Must possess excellent communication skills required to empower and manage employees as well as handle customer interactions successfully.

Job Required Proficiencies:

• Proven track record working in a cross-functional team.
• Strong ability to adapt to change in the workplace.
• Strong verbal and written communication skills
• Detail oriented
• Hands on experience making business decisions or taking actions to solve a problem or reach a goal.

Mental and physical requirements:

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the job.
• Must be mobile and able to visit customers throughout the distributor footprint.
• Ability to concentrate and remain focused while balancing multiple tasks, responsibilities, and projects.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Benefits

Morris Group, Inc. compensation package includes a competitive salary, comprehensive benefits packages (Medical, Dental Vision), generous vacation package, including 10 company paid holidays, 401K, and tuition reimbursement and more.

HFO Midwest a subsidiary of the Morris Group, Inc. is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.