Registration Specialist
Job description
Registration Specialist-This .8fte/Part-time position is in the Patient Access Department, scheduled to work 4-8hour evening shift, various days of the week, UFCW represented.
Non-exempt, pay range $17.71- $28.86
Mason Health provides an excellent benefit package to Part-time and Full-time employees, including:
- Medical, Dental & Vision Insurance
- Retirement/ Deferred Compensation plans
Mason Health will make employer contributions of 8% of your compensation for each pay period that you contribute at least 5% of your compensation.
- Paid Time Off, accrue up to 8 hours of PTO per bi-weekly pay period
- Life Insurance
- Employee Assistance Program
- Mental Health & Wellness resources
- Tuition Assistance Program
- Optional or elective benefits include:
- Flexible Spending Account
- Short & Long term disability insurance
- This is an overnight shift position
Job Summary
The Registration Specialist coordinates services for patient registration including: greeting patients, collecting demographic data and insurance information, collecting co-pays and communicating with other departments.
Provides a “Patients First” experience and supports a positive workplace by maintaining an upbeat and professional work environment while completing all assigned tasks in a timely and accurate manner.
- 1. Greets patients and other visitors in a polite, prompt and helpful manner. Responds to requests and provides assistance including any necessary information, instructions, or directions.
- 2. Registers new and established patients by completing the initial entry of all patient information into the hospital/clinic computer systems. Updates patient insurance information and demographics, collects and records co-payments, provides necessary forms for completion, obtains required signatures, and communicates the appropriate information.
- 3. Answers phones in a pleasant manner, assists with callers’ needs in an appropriate and timely manner.
- 4. Completes tasks in accordance with department standards for quality, accuracy and timeliness.
- 5. Demonstrates respect for patients, families and co-workers, regardless of gender, race, socioeconomic status, etc., as evidenced by courteous service to all.
- 6. Coordinates work activities and services within the team and with other departments.
- 7. Follows work procedures, policies, and regulations; actively participates in quality and process improvement activities, development/training activities, and staff meetings.
- 8. Maintains work and waiting areas in a clean and orderly condition.
- Essential Job Function
Organizational Responsibilities
In addition to the duties and responsibilities listed above, all employees are expected to support the Mason General Hospital & Family of Clinics mission, vision and values; comply with District policies and procedures; and conduct themselves in an ethical, professional, respectful, and collaborative manner at all times.
Required Education and Experience
High school diploma or equivalent. Two (2) years of customer service and clerical experience.
Patient registration and/or health care experience preferred.
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