Job description

Description

Develop and maintain knowledge of PSS programs and payer coverage; broaden program knowledge over time.

Learn and utilize protocols, information and technology to gather patient coverage information. Some of this will be completed via phone calls to payers in a prompt and courteous manner.

Prepare proper documentation and notifications; perform proper escalation, tracking, and follow-up

Evolve skills to navigate the payer landscape regarding programs over time

As applicable, raise innovative ideas which will drive improved efficiency and effectiveness of customer service to Team Leads.

Qualifications:

High School Diploma required

~6 months of proven Reimbursement Experience (such as Healthcare, Payers or Pharmaceuticals,)

Experience and exposure in balancing multiple priorities with multiple audiences

Salesforce experience is highly desired

Experience working with data entry system(s), fax machines, computer software, and telephone technology

Strong phone and verbal communication skills – ability to follow oral and written directions

Good problem-solving and critical thinking skills

Ability to interpret, capture and document the details of payer conversations, in a timely and efficient manner

Computer literacy with email, video conferencing systems and data entry systems

Prefer 1 year of Reimbursement Specialist experience within a Customer Contact Center in the Pharmaceuticals industry

This role is Hybrid
Training is a mix of on-site in East Hanover, NJ and virtual for from 8/9am – 5pm and will be 8-10 weeks.

Actual hours will be 8am-5pm with hybrid rotation (1 week onsite, 3 weeks offsite)

Job Type: Contract

Pay: $23.00 - $27.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• East Hanover, NJ 07936: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Reimbursement: 1 year (Required)

Work Location: In person

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