Job description
JOB TITLE: TRAC Team
Reports to: TRAC Manager
Pay Rate- $14.00 to $15.00 plus commission.
Job Summary
Rent a Toyota at Savannah Toyota has an exciting opportunity for a Full Time Return Agent. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process and assists all customers with the rental return process. Provides professional, knowledgeable, and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Major Areas of Responsibility
- Greet customers using standard dialogue and communicate in a professional, friendly, and helpful manner.
- Address customer inquiries, such as explanation of charges, vehicle damages, directions, etc.
- Perform vehicle exchanges and extensions.
- Follow up daily on Rental Quotes and reconfirm all Reservations.
- Inspect incoming/return vehicles for damage.
- Review rental agreement parameters with customers to ensure their complete understanding of our rates and services. Provide computerized receipt to customer.
- Maintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing, and promotions etc.
- Support a team environment by assisting other agents and/or other areas when needed maintain gas logs and other logs as requested by management.
- Complete car exchange requests in computer system
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Required Knowledge, Skills, and Abilities
- High School diploma or GED
- One-year related experience preferred but not required.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Required Certificates, Licenses, Registrations
Valid Driver’s License
Physical Demands
Employees are often required to sit, stand, and walk. While performing the job responsibilities the agent may have to bend, reach, climb or balance. Vision abilities required by this job include close vision.
Work Environment
The typical noise level is moderate. While performing the job, the employee is often exposed to outdoor weather conditions and moving vehicles.
Our Goal:
100% Customer Satisfaction
Our Purpose:
To welcome each customer that arrives at the dealership with a warm and inviting smile, from their arrival to their departure. Customer satisfaction is our number one goal as TRAC representatives.
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