Job description

What we're looking for

The Anna Maria Beach Cottages managed by Fran Maxon Real Estate is looking for a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service by providing personalized attention to our guests and owners at the onsite resort office.

What you'll do

• Act as the first point of contact for our guests, vendors and our owners at the onsite resort office while working with our local management office
• Be responsible for taking incoming phone calls, responding to emails and phone calls on a daily basis from guests who have questions or concerns about a reservation, maintenance issue, general information or other needs
• Assist with the creation and monitoring of maintenance and housekeeping tickets and checking units for guest arrival
• Verify unit availability to assist with scheduling vendors
• Meet and maintain a high level of standards for guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
• Build and maintain business relationships and open lines of communication with other internal support teams
• Monitor and walk the resort grounds daily to inspect the property for compliance and maintenance issues and report as needed

The skills you'll need

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail
• Prior vacation rental or resort experience a plus
• Adhere to all company policies and procedures

Work environment and physical demands

• Availability to work Thursday through Monday
• Ability to use hands to finger, handle or feel, and reach with hands and arms
• Ability to stand, sit, and walk for an extended period of time. Reach overhead and below the waist. Bend, stoop, squat, kneel, and twist.
• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Compensation:

• Starting at $16 / hour. Pay is based on experience

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift

Ability to commute/relocate:

• Anna Maria, FL 34216: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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