Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Join the Margaritaville Lake Resort, Lake Conroe | Houston and love where you work! It's the first Margaritaville in Texas and we welcome you to the one and only lake resort on Lake Conroe in Montgomery, Texas.

What you will have an opportunity to do:

We are looking for a highly motivated, customer focused leader to join our team as Retail Manager. The successful candidate for this role will have a proven track record working in Retail and developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. This individual will engage with and provide an exemplary service experience for guests while maintaining a clean and well-organized retail store. They will work closely with customers, providing them with recommendations on products as well as unpacking and merchandising products in the store, maintaining accurate inventory records, and performing routine cleaning procedures before and after business hours. They will maintain an energetic presence on the sales floor and assist in evolving in-store functions and flow.

If you have experience working in Retail, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you!

Your Role:

• You will oversee the property retail operations to lead the team in enhancing the guest experience
• You will receive and place merchandise orders
• You will be involved in the financial performance of the store with responsibilities to include maintaining labor costs, manage spending, and review monthly Profit & Loss reports.
• You will develop and mentor a team
• You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
• You will monitor business forecasts and prepare accordingly
• You will greet and engage with guests, setting the example for customer service best practices.
• You will have knowledge of and upsell customers through product recommendations.
• You will ensure policies are followed in all point-of-sale operations.
• Provide exceptional customer service by being engaging and taking sincere interest
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• You will work closely with the team to ensure the retail store is kept clean and organized
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

What are we looking for?

• Someone who is available to work a flexible schedule to include nights, weekends and holidays
• Someone with a High school diploma or equivalent
• Someone with previous experience working in a retail environment
• Someone with a strong desire to make an impact on other people
• Someone with an outgoing and engaging personality
• Someone with strong Computer skills
• Someone with excellent verbal and written communication skills
• Someone with the ability to work in a fast-paced setting

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.