Job description

The 61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws. Please be advised that the corporation requires COVID-19 vaccinations for all employees unless an exemption request for a disability / medical or religious accommodation has been approved.

Job Summary:

The Practice Associate II is responsible for the patient welcome experience functions for the Department of Radiology including collecting demographic and insurance information, scheduling imaging services, and other duties necessary to provide efficient, timely services to the patients, their families, and providers. The Practice Associate II is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Job Responsibilities:

• Greet patients and visitors, answer telephones, conduct pre-registration, check-in, check-out, appointments, and other related tasks as requested.
• Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and physician cancellations in Epic; collect all time-of-service and past due payments.
• Manage and review physician’s schedule to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
• Coordinate and schedule appointments, procedures, and other specialty services/tests as requested.
• Verify patient insurance eligibility and benefits as needed.
• Conduct all pre-determination, authorization, and pre-certification.
• Perform administrative duties as it pertains to practice or specialty. This may include provider administrative support, participating in various projects and/or meetings, and completing other tasks as assigned by management.
• Manage all assigned Epic work queues. Assist others with backlog or increased volume activity.
• Provide general administrative support to physicians and manager.
• Other duties as assigned within professional scope of practice/training/education.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 3 years’ experience in a medical office environment with strong proficiency with medical terminology is required.
• Strong customer service orientation, interpersonal skills, and the ability to deliver consistent exceptional service, while demonstrating tact, respect and sensitivity.
• Excellent verbal and written communication skills.
• Ability to work with a variety of individuals and groups in a constructive and respectful manner while appreciating the unique contributions of an inclusive workforce that brings together the talents of people across multiple identities.
• Strong commitment to fostering diversity and equity.
• Working proficiency in Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
• Prior experience in Epic is preferred.
• Prior experience in a radiology office setting is strongly preferred.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Radiology

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
New York State Department of Health (NYSDOH) continues to require masking by patients, visitors, and HCP (healthcare personnel) in all healthcare settings

Ability to commute/relocate:

• Tarrytown, NY 10591: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• medical office environment: 3 years (Preferred)

Work Location: In person

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